Hostinger made me feel like a criminal, then held my two-year payment hostage
I am an honest customer, and I have never been treated like this by a company.
Out of nowhere, Hostinger shut down my server and accused me of something that was laughably wrong to anyone who actually looked at the facts. I am literally 100% in compliance. Instead of admitting a glaring mistake, they made me feel like a criminal and demanded sensitive personal documents before they would even reconsider what they had done.
I made every possible attempt to resolve this. I explained the facts over and over. I provided evidence. I asked repeatedly for escalation, a supervisor, and an actual human review. I emailed their compliance department directly.
Customer support was a copy and paste deaf wall.
Nobody listened to a single thing I said. Nobody meaningfully addressed the evidence. Nobody explained what they thought I had actually done. They just repeated the same script: hand over government ID, business documents, and proof of address, or the suspension stays permanent.
No. Just flat out no.
If I had actually violated their terms, I would understand having to provide information for an appeal. But I did not violate their terms. Their claim was so obviously, almost comically false that asking me to surrender sensitive documents to prove my innocence was insulting.
Then Hostinger refused to refund the remaining value of my two-year server payment commitment because of the exact same bogus accusation they refused to meaningfully review.
So that was the choice they gave me: hand over sensitive personal documents to defend myself against a laughably wrong claim, or lose both my service and the money I had already paid for two years.
That is being held hostage.
An honest customer was made to feel like a criminal. My service was shut down without a meaningful human review. Every attempt to escalate hit a copy-and-paste deaf wall. Then my prepaid money was kept unless I complied with an invasive document demand based on a false accusation.
I would NEVER treat a customer this way. Ever.
There are people out there actually committing fraud, and Hostinger is wasting its time punishing a fully compliant customer while refusing to listen to the most basic facts.
I would never treat a customer like this. I will never trust Hostinger with an important website again. Already migrating away even without the refund.
Hostinger effectively stole my money. Awful experience.