“Marketplace” issues?
I bought a bunch of stuff in the anniversary sale. I ended up returning three things, two were accepted and refunded, and one was rejected because I returned the wrong item. Except I didn’t. I have every other item I purchased in my home. This last item was purchased through a marketplace vendor, so apparently Nordstrom said it can’t do anything about it - the decision is with that vendor.
Has anyone else had an issue like this? And if so how did you resolve it? I have contacted Nordstrom and said my purchase was on Nordstrom’s website, the charge on my Nordstrom credit card was from Nordstrom (not said marketplace vendor), so my relationship is with Nordstrom. I don’t spend tons of money with them but they are my preferred retailer and I’m pretty loyal to them. I disputed the charge in my (Nordstrom) credit card but I am not holding out hope for this to be resolved. It’s not a huge amount but it is the principle. I shop at Nordstrom for the brands but also for the supposed customer service. Any advice / commiseration appreciated.