r/Nordstrom1901

Hi all, I’ll try to be brief since I’m truly just looking for an answer. I was recently terminated from Nordstrom as a jewelry salesperson. The reasoning as stated on my letter was “lack of judgement and losses for Nordstrom”

TLDR; 2 big thefts happened at my store on my shift and were directly because of my lack of judgement. These were separate instances over a year apart. The second one is the one that got me fired, I left a bracelet on our workbench next to the client I know and was helping, while calling up the manager to help with what the client needed. that same (regular) client stole the bracelet and I only noticed after she left.

I am posing the question whether this is misconduct because I am being denied Unemployment. I plan to appeal,but I’m worried.

I was doing my best every day and had good connections and sales regularly. I enjoyed my job and it was keeping me afloat.

Any input and suggestions are helpful. Thank you

Hello Everyone, I am wondering if anyone has dealt with a similar issue. I ordered a package from Nordstrom, which says was delivered to my building and a photo was there for proof of delivery. I went to check the mail area of my building and my package was gone. I am so frustrated because there was $300 worth of dresses in the package that I needed for this weekend. I reached out to Nordstrom, and they said they cannot help me. Has this happened to anyone else before? What did you do to resolve the issue?

There’s a scam going around and I want to know how it works. A person will come in with high ticket items and a receipt. They won’t give any personal info and ask for the money back on a gift card. There’s no reason to deny the return but I know something fishy is going here. How are people doing this?

I was just hired at a Nordstrom location and wanted to buy a pair of shoes for work specifically at Nordstrom rack. I gave the Rack employee my employee code/pin and tried to pay with debit but it didn’t work (maybe because I wasn’t asked for a pin) and she said I needed the Nordstrom employee card. I know I can also pay with a gift card, but since I was in a rush, I ended up just paying full price with a credit card.
Am I able to bring them back to the same Rack and return then rebuy with cash or the employee card? Not sure how annoying this would be for the Rack worker or if this is doable.
I’m also not too familiar with how the employee card works yet. Is it like a credit card?
Thanks.

Quick ? more focused to the managers of the group: personal appts (dentist, doc, etc) obviously we would have this planned but is it minimum 3 weeks of advance notice or is that based on by department manager in terms of their schedule planning. What about unplanned? As much as I like planning things, i dont have the power to plan medical issues - I was told i needed to 1: have someone cover my shift and find someone ASAP and the put it in workday; 2: when i said i can work but leave 1.5 hours before my shift ends to make the appt - that was a hard no… at the last hour found coverage. However the covering employee is now on day 7 of working straight lol. The employee said can i cover one of her shifts so we can follow the no working past 6-day consecutive work day rule. However, if I do that it would make me be working 7 days straight. 🤣 looks like ms thang will have to sit on the manager workday scheduler and figure it out. Meanwhile all that would have been lost was 1.5 hours on a Monday had i just worked and left early. *TL;DR - could i have just worked my shift and left early or one does indeed need to get a full day coverage for one doc appt?*

Hey guys I signed up for Nordstrom Credit Card like a month ago and got approved. I’ve used it twice since then. About a week or so ago I created an account to pay off my balance that I had used and it let me create the account and tried going back in to actually make the payment and I can’t even log in to my account. I called to see what the issue was and they said my account is under review and would receive a letter in the mail in 10 to 30 days and they wouldn’t give me any other information. Has anyone experienced this before? Like how would I go about paying if I can’t even log in to my account?

Just finished my first shift and I already wanna quit 😭😭 I originally wanted to be a cashier but they didn’t have a position available and offered me the shoe department position, I said I’ll try it out and yeah this shit not for me

I got another shift tomorrow and I’m gonna go but I really really wanna quit. I feel so bad cause my coworkers and managers are so nice. Any advice on how to handle this professionally?

Like i get it, we get busy but like breaks are a total disaster in my department!? Ok we have the red book and fine things maybe get delayed 15-30 minutes but no one seems to wanna cover for anyone. It doesnt seem team focused - i saw people come to our area to help but only looked…. Its so stupid. The DM then sends a teams meeting wanting people to go see her individually and only one person should be on break at time and we have to message the teams channel who is on break. DM to me is putting breaks too much on us which there is no team morale. It starts from the DM before things got busy i was finger spacing the section next to us and was told “what are you doing there? We dont worry about that area” with literal racks looking like a disaster at opening. Sigh. Ok i guess im venting lol idk if its just me but the manager should be more on top of us going on break, and setting the tone…. This is my opinion maybe i am the wrong one. Mind you i should have gone on break at 2pm but its now 4::15pm. AND btw, red book says i would have had 2 associates in my area for today. Never once did i see them in the area, not ONCE.

Idk if anyone can help, but I have a question about the new AI chat bot Nordstrom uses for applications now.

I applied to the fulfillment position at my Nordstrom originally through Indeed, which made me click a link that forced me to message an AI bot (Nora) with my applicant info. I wanted to change an answer, but the AI bot wouldn't let me go back, so I called my Nordstrom Store.

The customer service person told me I should apply through the Nordstrom careers .com website, and she has no idea what AI chat bot I was talking about. I filled out another app but through the careers site.

An actual human Joanna followed up and confirmed an interview date. Then, I got sent a message saying I need to re-apply? I am so confused cuz why do I need to reapply/finish applying when I literally just confirmed an interview. I also think the AI chat bot Nora is merging texts/emails with Joanna.

Has anyone else experienced something like this? I wanna know if I need to "reapply" or if it's just some dumb automated AI bot message that I can ignore. I cant tell if the AI bot is legit or not.

This is the text I got

Hello! I created a throwaway just in case anyone happened to see this and to hopefully protect from any retaliation. That being said, I'm not sure exactly how much to share or not share, so I'll do as much as I feel comfortable and then I can respond to anyone's questions for clarification.

So, my husband has been working for Nordstrom for almost 2 full years now. He started out in sales, then he moved to another position that is more suited to something that he went to school for. He's been in this position for nearly a year now and its kind of a "junior" position. Anyway, the coworkers in his store are insufferably, horribly, mean sometimes. Most of the time, even. The only person that has his back is his department manager, thank God. She has suggested to write an email for every altercation that happens between employees, which is very often. Id say 3-5 times per week. He's even sat down with the store manager and HR person separately and expressed his concerns about his psychological well-being, and they seem to go well in the moment, but nothing ever changes from it and nobody is less mean. Its still screaming through the phones, making fun of him to other coworkers in front of him and other coworkers, etc. The store manager refuses to let the dep. manager write up these employees because they have been there for a long time (10+ years) and she said they will contact the ECC and she would end up getting in trouble...

This is just the gist of it. There is so much more to it that I cant fit here or you would be reading forever. The reason he hasn't sought out another job is simply because he likes the work itself and he enjoys the customers AND for where we live its the highest payest job he can get in his field. He's just suffering and im at a loss, I want to help him so bad and if I have to reach out to the ECC myself then im more than willing to do it.

If anyone has any advice or experience with this I'm begging for your help, and thank you.

Edit: Okay guys, I realize that me reaching out to involve myself is a little rash. Admittedly I wrote this in the heat of a moment and I'd take it back. But to be clear, he has been advocating for himself for a while now and it isn't working. Is there anything else to do?

Nordstrom DEBIT card -

Short story - Everytime you use the debit card, it will pull that amount from your checking account automatically. Anytime you return something, you have to wait 3 business cycles and then a check for the refund gets mailed to you, set to arrive in 10-14 business days.

Long story - I just learned that with the new credit company handling the debit and credit cards, if you use the debit card, it pulls from your checking account even if you have a credit on your Nordstrom account from returning an item.

And the only way to get your credit ($$) returned to you is by waiting 3 billing cycles and then they MAIL the check to you that will arrive in 10-14 business days. So...yeah. And there are no other options. I asked.

I have a credit of over $500 and had no idea since it did not roll back automatically like it had in the past to my checking account. My card was not working in the store (not related to my finances but to having the incorrect checking account # which I don't understand how that was possible) and they told me about the $500 credit I have over the phone when the sales rep had to call the company. My card worked after they updated my checking account number - which I have no idea why it was suddenly incorrect- and then I paid for the in store item. It was almost $100. Today, I saw a charge on my checking account. Confused on why I would have a charge with a $500 credit, I called the 866-491-7860 number and that was when I was informed of the new way the debit card will be handed. Crazy. I am now waiting for a check to come in the mail to me for the credit on my account. 😵‍💫

I applied for the Nordstrom warehouse, I had a phone interview and now I have a “site tour” scheduled. Does this mean I’m going to get the job? And also, what should I wear? Are blue jeans, a nice top and sneakers okay? Or should I wear a proper interview outfit. TIA!

I know we can't use our major credit cards with our employee discounts you american express, capital one etc... so I had asked if we can use afterpay with our discount, she said if you have the physical card but afterpay doesnt offer a physical card its just tap unless I use afterpay to buy a gift card and use the digital gift card with my discount she said we are not allowed to do that... I told her I've been doing that with my capital one, she said well you're not supposed to

So is this true??? Cuz I've been doing it with my major credit card buying a gift card and then using the gift card with my discount, who has more info on this??? I looked on workday and I didnt see anything about it, unless I missed it

I recently got hired on as a seasonal worker in the fulfillment center in Cedar Rapids I start next week but I was wondering how hard is it to get in permanently. When I did the warehouse tour they definitely made a point to say that attendance is huge but is there anything else I could do to help?

so it’s been about three weeks since I started working at Nordstrom and my second week selling is almost over. I’m really confused but my manager set my goal for sales really high. The section in the women’s department I work in is where more of the cheap / not good quality clothing is. There are also always 2 other people on the floor with me and not many customers mostly returns. I have only a few days to make up the rest of my sales goal and I’m not confident I’ll reach it. I’m a new hire so I’m not sure why my sales goal was set the same as people who have been here for 3 years. I feel confident that I’m a good and convincing salesperson it’s just hard because there aren’t many customers for me and two other sales people.

so i had an interview today at nordstrom for beauty concierge. i wanted to know what are the responsibilities of a beauty concierge? what does a day to day look like?

So I work in the beauty department and have been a Lancome counter manager for a little over a year now. The managers get on us about achieving our sales quotas- even though a lot of them are almost unrealistic or very hard to achieve.

Someone in my department ( who’s worked less than a year ) just got promoted as an assistant manager even though she’s never made her line assign goals. I’m just a bit confused because, our managers told us that we have to be at the job atleast a year… and have to make our sales goals most of the time in order to get promoted or switch counters.

Does anyone else’s store have the same policy or does it not matter anymore ?

If you purchase say a fragrance from an SA and then you later return it, does that SA know it’s you who made their credit go down?
I’m wondering this because if an item doesn’t work out, will they know you returned it when they look at their sales?

Sometimes if an item doesn’t work out I end up keeping the item I don’t need just because I’m nervous it will upset the sales associate who helped me.

Hi all,

I’ve read of posts about fragrances and returns on here however I purchased a fragrance on Friday and they mentioned free engraving and I agreed. But $388 and 2 days later, the scent doesn’t last more than an hour on me.

Are fragrances that got engraved not returnable at all? Or does it also fall under the case by case basis?

Thank you in advance to those that can help. :)