Wanted to hear other people’s opinions on this because I was really taken aback today.
For starters, I worked at Nordstrom for years in the women’s shoe department at a high volume store, left in 2017, and I was trained on how to provide great customer service. I really enjoyed my time there!
Earlier this week I booked an appointment at the Houston location with a personal stylist for my fiancé’s birthday. He has been trying to update his wardrobe and I thought this could be a fun experience for him. I put together a Pinterest page, wrote up a little blurb about what he was looking for, and got him a gift card to shop with. Got the confirmation email. It was my first time booking a personal stylist and I was really looking forward to it!
Fast forward to today, we hadn’t received any follow up emails from the stylist but I figured we’d just show up and figure it out. Well, we get there, and I ask for the stylist by name, and we are told he isn’t at work today. A very nice sales person starts helping my fiance, and I went to try to speak with customer service.
The customer service employee was not very helpful. After I explained that the stylist we had an appointment with was not at the store, even though we had received a confirmation email, he said, verbatim, “Yeah that all sounds really frustrating. I’m so sorry.” And just kind of stood there… so I asked to speak with the manager of the men’s department and he couldn’t tell me what their name was. So I went downstairs and started asking around. Well, the men’s manager was not there, but the men’s suit manager was. So I went and explained the whole situation again, and I got the same response. “That’s so frustrating, I’m so sorry…” at that point I just gave up and went to meet up with my fiance.
We ended up walking out with a few items, and the sales associate was very helpful, but he didn’t spend much time looking at the Pinterest page I made. He ended up pulling quite a few items that were much more business casual than what my fiance was looking for. I’m glad we ended up finding some pieces that worked, but if I wanted a regular old shopping experience, I would have just gone to Macy’s.
I guess my question is am I asking for too much? I feel like if this had happened at the store where I worked, they would have at least put us with a new stylist that would give us a more personalized experience. It wasn’t very busy at the store, and even though I know it’s a holiday, I would have appreciated a re-booking or something, even if it had to be on a different date. Maybe things have changed in the past few years, not sure. At the end of the day it’s not a huge deal, just a bit frustrating.
I don’t live near a Nordstrom, but I ordered a cologne for about 150. It arrived broken, leaking, and cracked. What do I do? I don’t live by one to take it there. Will they want me to keep the broken bottle and send back?
Does anyone else’s store have such issues keeping people? Managers etc
I’m a stylist. I feel like they treat people bad and it’s honestly so up to you to make working here worth it
Hi! I used to work at the Washington Square Nordstrom in the early 2010s. It had just been remodeled and the store was gorgeous, fixtures were on point, etc. I hadn’t been back to the store in years and just visited a couple of days ago…and oh my goodness. I couldn’t help but think it looked like a Macys or worse. They’ve crammed so many fixtures onto the floor that most feel like it’s spilling out into walkways, and overall it just looked pretty junky and disorganized. I live in TX now and their stores still look like the old school Nordstrom I remember (albeit their customer service is definitely not up to Seattle’s standards). Anyone else feel this way? It was such a bummer.
Hi! I’m hoping someone can help me out a bit here!
I purchased a fine jewelry ring and it is now (a couple days later) about $300 cheaper. I still have not received the ring but it shipped so I couldn’t cancel the order and repurchase. I contacted nordstrom’s customer service but they couldn’t price match since the item was sold 3rd party through their marketplace. I was wondering if I can return it in store then rebuy it for the more discounted price? Or does this not work with marketplace items? Just trying to see what I can do since it kinda sucks.
Thanks!
I added a Nordstrom exclusive stroller to my babylist registry because they were out of the color I really wanted. My family friend ended up purchasing for us (unexpected, but so grateful!) and now the color I want is back in stock. The original color was delivered to me yesterday and today I called Nordstrom CS and they told me I couldn’t exchange it?? Box hasn’t been opened so I am confused. Is it worth trying to go in to the store with a 40lb box (while being 6 month pregnant 😅) and seeing if they are willing to exchange or will I get the same answer there?
Hi there! I’m looking to treat myself to a new wallet and I love Burberry. My store has a boutique and I know we can’t use our discount there. Can we use our discount for Burberry online?
Also, if you have better recommendations for a nice wallet, I’d love to hear them! :)
So apparently most full line stores are back to closing at 9 PM. I feel like majority of employees complain about the late close in every employee survey. Do the brothers not care? What’s the business decision behind it? The last hour surely isn’t profitable for them in my store since they’re paying employees more than they’re making. I guess it’s reasonable for October-December but outside of that it’s ridiculous.
If an item is shipping from a store, do they typically pull from back room inventory or do they pull from the ones out on the floor?
I went to purchase a handbag from my local store and the one the SA showed me had a lot of quality control issues and she wasn’t willing to check if there were any different ones available. So I decided to order online but the tracking suggests it’s coming from nearby and now I’m wondering if they just sent me that one that I declined in store.
I’m having trouble with making sales in person, mainly since everyone shops online. So, I’ve been making style boards since the store is dead most of the time and I like to put pieces together to make an outfit. I know that if someone shops through your style boards that counts as your sale. My question is do you actually make sales through your style board? If so, how? Im not talking about my clients specifically, more of I’m making public style boards. Is there a way to market the boards? Do people actually see those boards on the Nordstrom website and shop through them? I just wanna know how to make more sales to meet my goal. I’m going on my 4th pay period and haven’t made a single one of my sale goals. Partially because of the returns but also because no one is shopping in person.
Hi all, basic question but does the same return policy for customers apply for employees? Of course with obvious potential restrictions like buying, returning, then repurchasing the same item to get it on sale.
Thanks!
I have an interview at the rack soon. I also just got out of hs and want to go to school for business and work in corporate fashion one day. When they ask about where do you see yourself in 5 years or smth Is it okay if I talk about starting at the rack and moving to a nordstroms and then moving up till I'm on the corporate side one day or will they not like that? I'm assuming they won't mind bc its all the same brand, but I'm just making sure. Also, I have never interviewed in my life, so I'm assuming they'll like it more if I said I want my future to be within corporate at Nordstroms instead of something like corporate at Prada - am I right? Or is that okay cause I know Nordys has connections to these brands to get their stuff? Anyway thanks.
I had my last day last week and it was in the middle of the pay period. Our payday was 2 days ago and I still haven’t received my last paycheck. I got an email saying it would go into direct deposit. I read online that some companies can take up to 21 days to receive your last paycheck. I’m wondering if this is normal and it takes a little longer or if I need to call someone about this.
Who on here has applied for unemployment while working for the company due to hour cut backs? And if so, was it denied or approved, and is it worth it? Or were you terminated??
I'm debating on applying since my hours got cut due to business needs.. I dont want to quit since I enjoy working for the company, but im looking for work elsewhere now
Hey all, I’m new to Nordstrom (started May 5th) and part time in beauty and was given July 4th off as a paid holiday according to my manager. I did notice that nothing about that has populated on the schedule in WorkDay. Does anyone have anymore information about that? I keep hearing conflicting info about whether part time employees actually get the paid holidays. Also if there’s anything I need to put in on my end.
Thanks! :)
Hiii! I have a salesperson that I guess could double as a personal shopper that gets basically all of my sales. He doesn’t really go above and beyond, by pulling clothes I might like/ sending me things etc. I was wondering if that’s kind of the norm?? Do I need to break up w my salesperson lol? What do your salespersons do for you?
Nuna TRVL 1X stroller $399.99 / after sale $600
Nuna MIXX next stroller $674.99 / after sale $900
Nuna RAVA next car seat $429.99 / after sale $580
Nuna PIPA aire rx car seat $475.99 / after sale $650
What I saw in the Anniversary Sale catalog that my stylist forwarded to me. I can’t link the catalog because the file is too large. These are a few of the pieces that piqued my interest.
For women
Vince: a lot of fall fashions, shoes, and accessories. Like, a lot. Vince is all over the place.
** Standouts: dress pants in navy or deep bottle green. $264.99 / after sale $398
Matching double-breasted blazer. $417.99 / after sale $628
Leather and suede jackets and blazers from AllSaints, Nordstrom label, Vince, Avec les Filles, rag & bone, and Treasure & Bond (Nordstrom house brand)
** Standout: Nordstrom label deep burgundy leather bomber jacket $248.99 / $369 after sale
Shoes — pumps, flats, boots and booties — from Veronica Beard, Dolce Vita, Reiss, Paige, Favorite Daughter, G.H. Bass, Tory Burch, Aquatalia; and the usual suspects Sam Edelman, Marc Fisher, and Steve Madden
** Standout: Staud “Wally” suede booties in deep moss green. $264.99 / after sale $395
Purses and totes from AllSaints, Dolce Vita, NAGHEDI, Clare V, Veronica Beard, Tory Burch, Coach, Madewell
** Standouts: AllSaints suede tote in milk chocolate brown. $264.99 / after sale $399
Dolce Vita leopard print purse with gold handle. $198.99 / after sale $298
Upscale casual and workwear (blazers, non-denim pants, skirts and dresses) from Cinq à Sept, Reformation, En Saison, Theory, Reiss, rag & bone, Open Edit (Nordstrom house brand), Veronica Beard, Polo Ralph Lauren, Ralph Ralph Lauren, Nordstrom label, Treasure & Bond (house label), Julia Jordan, Ever New
** Standouts: rag & bone navy blue pinstripe “Mercer” blazer. $329.99 / after sale $498
Cinq à Sept dark denim sleeveless dress. Appears to be style “Branwen.” $294.99 / after sale $445
Blouses, button-up shirts, and tops from Cinq à Sept, Faherty, Madewell, Vince, Veronica Beard, Favorite Daughter, Frame, rag & bone
Standout: Polo Ralph Lauren classic cotton button-up shirt in deep moss green which is a color theme for the season. $98.99 / after sale $148
Jeans by Frame, Reformation, Wit and Wisdom, Levi’s, Madewell, Veronica Beard, Paige, Kut from the Kloth, Favorite Daughter, Pistola, L’Agence, rag & bone
Standout: dark denim Frame jeans. Unsure of style but they appear to be 100% cotton. Regular and petite sizes. $185.99 / after sale $278
Sweaters from Free People, Vince, Sanctuary, Veronica Beard, Madewell, Varley, Nordstrom label, Pistola
Standouts: none 😔
Coats and jackets from Barbour, Nordstrom label, Ralph Lauren, Vince, BCBG, Avec les Filles, Bernardo, Favorite Daughter, Veronica Beard, Open Edit, Isabel Marant Étoile
Standouts: BCBG dark brown faux fur jacket $149.99 / after sale $298
Nordstrom label beige-taupe full-length wrap coat with collar. $232.99 / after sale $349
I have a job interview with Nordstrom as a sales associate or stock assistant. I'm pretty confident I'll get it, other than the fact that this is my first job out of hs and I'll probably be up against ppl who have degrees. I'm conventionally attractive, "approachable", I actually like fashion and sales, I'm pretty well groomed, + I look like the type to work in/like fashion. My hair + put together look makes people remember me, but anyway, which outfit should I wear to the interview, maybe I'll be the DEI since the manager is a woman and a minority as well, anyway, thanks.
