r/Nordstrom1901

The note's original expiration is already past, what would happen if I returned the item I bought with the bonus note?

Has anyone had redbook just not filled out? Its been 3 full shifts and blank redbook lol.

I fell in love with the Tatiana Broderie House of CB dress in person and want to order through Nordstrom due to their return policy/tailoring. They're out of stock in my size, how likely is it that they restock if I wait? It's in stock for all sizes/colors at House of CB still.

Hello! Rack employee here of a few months (upwards of 4); enjoying the environment and everything around it so far, eased into everything flawlessly except for the fact that managers expect those full shoe cages that go all the way up to the ceiling (4 shoes each row, cage full back and front) fully done and on the floor within 10 minutes — and not even people that have worked at our store for over 2 years can do it within this time… I’ve been told off for it and had hours cut due to it and I was wondering if it was really possible, or something they had to enforce?

If my boyfriend calls me at work, does Nordstrom record the phone call?

I'm asking because he can be goofy at times and say something inappropriate, and I don't want to get introuble for something so petty.

If I make a return in store, will Nordstrom give me a gift card? I have a closed account with a balance and would like to get the money to use in store, instead of it going towards my balance.

Every Nordstrom rack store will be closing several hours early tomorrow (at 5 or 6 PM) to conduct inventory, and some product may not be available before that. If you’re going in tomorrow afternoon or evening, call ahead to make sure they’ll be open.

I'm looking to buy a setting powder, and I have some specific desires so I'd want to talk to an associate about what product would be my best option. But I don't plan on spending more than $25 on the powder. Would it be best to find an associate on the floor at the time I'm in the store to ask questions of, or is this the kind of thing that Nordstrom prefers you book an In-Store Beauty Expert for? My concern though is taking up a 30-minute booking for what is a relatively small sale.

I bought a bunch of stuff in the anniversary sale. I ended up returning three things, two were accepted and refunded, and one was rejected because I returned the wrong item. Except I didn’t. I have every other item I purchased in my home. This last item was purchased through a marketplace vendor, so apparently Nordstrom said it can’t do anything about it - the decision is with that vendor.

Has anyone else had an issue like this? And if so how did you resolve it? I have contacted Nordstrom and said my purchase was on Nordstrom’s website, the charge on my Nordstrom credit card was from Nordstrom (not said marketplace vendor), so my relationship is with Nordstrom. I don’t spend tons of money with them but they are my preferred retailer and I’m pretty loyal to them. I disputed the charge in my (Nordstrom) credit card but I am not holding out hope for this to be resolved. It’s not a huge amount but it is the principle. I shop at Nordstrom for the brands but also for the supposed customer service. Any advice / commiseration appreciated.

So I'm visiting the USA in a few weeks. Planning to buy some items and have it shipped to my hotel.

So if something doesn't fit I can just place it back in the box, log the return online, print and attach the shipping label?

There is no brick and mortar store in the city I'm going to.

Does it get picked up from my delivery address? (This is how it works in my country)

Will I have to drop it off at a particular point?

I just have to be sad for a second. I just ordered my absolute favorite dish from the Nordstrom bistro to pick up. (now named the marketplace) I only get the salmon entree on rare occasions because it’s a treat. And when I walked up I realized the name changed and I asked the girl working what happened any why did the name change? Are the dishes different? I was worried because I ordered over the phone so I didn’t see if the menu had changed. She said the menu was exactly the same and no different, so I happily paid and left… I just came home and I’m so sad. The tomatoes are cooked into the couscous, there’s no cucumber, no feta cheese and no tzatziki. I’m grateful I had some tzatziki in my fridge, but it’s not the same. I always buy 2 so I can have some for a few days. Now I spent $50 on a dish I wouldn’t have gotten if I knew it changed. Sorry just needed to be sad. Nordstrom, that dish is loved by many please change it back.

We literally spend a majority of the day doing massive online returns which consumes more time than ever before (especially after anniversary). Between the transfers, marketplace, censoring, and encoding, there’s no time to service customers. No one is making money/goals. Then on top of it, running gobacks to other departments and doing our own is ridiculous. This is the worst anniversary I’ve had in the 14 years I’m working there. It’s a no win situation yet if you don’t make ur goal they ready to kick you to the curb. So freaking frustrating.

I’ve gotten a few pick up orders but learned quickly it seems I never get my order correct if I do pick up.

First time I bought Louboutin heels, and I got a giant king size comforter? Second time, they lost my whole my order and said I picked it up, which was another issue. Third time, I got a bunch of hair clips and in my order pick-up, they gave me a coach purse, like a smaller one. Then I got some women’s sandals for summer, and got men’s winter like mule shoes. They said if they can’t find your item, they sometimes just substitute it for another item. But the items aren’t even close.

Has anybody else had this happen? It’s frustrating like just cancel my order, so I don’t come and pick it up and waste my time. I don’t want to be a Karen and obviously I easily just get a refund while I am there, but so weird to me they do substitutes!

If I order it mailed to my house, no issues. So that’s what I do even though I have to wait longer.

I was an employee 2011-2019 and have a thorough collection of banger songs in my memories from working there. They had/have(?) a way of finding some really great tunes.

So, current Nordstrom employees, please take a break from your Anniversary festivities to answer my unimportant question 🤣 - what songs have you loved lately? What songs made you shazaaaaaam that shit!?

Thank you!

💛 former employee #8931222

I can’t find anything in their return policy for how long they accept returns, anyone know the answer to this?

I want to buy the Little Giraffe Luxe Satin Trimmed Faux Fur Throw Blanket for my 4 year old granddaughter. She is attached to a “soft blanket” that is too small and searching for the softest blanket out there. It’s over $200 and I want to know if it’s really soft and washable. There is no info on website and we don’t have a Nordstrom close by. I’d really appreciate it from a loving grandma. ❤️

Hi -
From fellow ee’s or customers - i recently had a casual drive by discussion with manager. Basically, not selling enough and its true. However, it was said I dont have to sell just my department, i can sell on “the other side” which is advanced and designer that can “bump” the sales numbers into sales goal parameters. Reality is in the current state of our staff, i dont have the luxury of going to the other side but when I have been elsewhere Its been clear that I “cannot leave this area” in any case, any tips and tricks to have some sales from advanced and possibly designer? Its that gray (grey) area where they want you to sell and empower us to go to the other side / departments, but… we cant really leave our area either given the coverage (current state) and just not being able to find me if needed.

TL;DR: Manager suggested selling in Advanced/Designer to boost my numbers, but staffing makes it hard to leave my department. Any tips for balancing coverage while still generating sales on the other side?

I purchased a pair from Nordstrom and they came clearly used and perhaps even a display item. The shoe box was wrecked, no protective tape on the sole, and no shoe dust bags. This was my first purchase ever from Nordstrom and returned the next day with no hassle. Is this normal? Has anyone else had this happen?

Hi. I was a Nordstrom shopper for more than a decade and after a mild shopping addiction, I decided to close my Nordstrom Visa. I have always made returns by mail, without fail. I have a couple of items I’d like to return. They are unused and have tags and my Nordstrom shopping history online shows the items as purchased and that’s the option I’m going to use to begin the return. I’m not concerned that they’ll think there’s fraud or that they will deny my return. My question is, how do they refund me if my account is closed?