u/Dipsy30

Any representatives or contacts here that can look into an issue? I was a customer for three years under my role in state government, fast forward to a request to verify my eligibility again. I was told my employee ID was not good enough, submitted a pay stub and eventually a letter of verification from my agency. I was flat out told the job title didn’t match and I suddenly didn’t qualify. Frustrated to say the least and was hoping for more insight or guidance as customer service was a waste of time. Nothing changed in my role over the last three years..