u/Direct-Remove5862

I swear the British Airways website is designed to make you go insane.

I have been trying to review options for an upcoming trip - both paying OOP, buying with Avios, or upgrading with Avios. When I search "Upgrade with Avios" inevitably each time it shows only one leg of availability so won't let me purchase. Of course, if I select upgrade for inbound only, then it says no inbound are available and lists outbound. Then if I select upgrade only for outbound, it's only inbound that are available for exact same flight days. WHY BOTHER IF PEOPLE CANNOT ACTUALLY BOOK IT?!

Am I doing something wrong or is their website and reward policy just that shitty? Is it better to just call them if I see reward avail one-way? Tips / rants welcomed!