WMATA Steals $
My family and I were long term users of the WMATA train and buses, then I moved out of the area. Between university, work, and DC visits we use the train system a lot and it was reliable and safe.
After contacting WMATA and being told to mail my Smart Cards for a refund and that if I had subsidized funds the cards will be sent back to me, I naively mailed cards to WMATA containing a little over $800 in them. I had commingled my cash with the subsidized funds but had about $360 of my cash over 4 cards. In the end I got a refund of $18. I had installed the app to track the cash in the cards and it showed that I had the $360 in the app, after the subsidized funds were taken out. I went to visit DC, tried to used the app, and the funds are inactive, unusable. I called them to no avail. I cannot get this activated unless I have the cards, but I turned in the cards as suggested. Word to the wise, don’t make my same mistake.