u/Disastrous_Can_3944

Hi everyone,

I want to share a ridiculous bug in the official Epson Smart Panel app that ruins document printing from mobile devices, and the incredible lack of accountability from Epson's customer support.

The Technical Issue:

If you open the print settings in the app and select the A4 format, you will notice a huge coding error. The app defines the A4 paper size as 297 x 210 mm (Landscape) instead of the correct 210 x 297 mm (Portrait).

Simply put, the app forces the orientation parameters meant for the American market (Landscape) onto the European standard, which is natively Portrait.

The Impact on Printing:

Because the software inverts these dimensions, whenever you print a document from the app, the layout breaks completely. The text and documents are pushed downwards on the physical sheet, completely ruining the alignment and margins.

The Customer Support Runaround:

I formally reported this bug back in February 2026. After months of back-and-forth, technical support formally promised a fix by early April. A few days ago, an agent told me the "new corrected version" was finally live on the app stores and instructed me to uninstall and reinstall the app.

I did exactly that, and guess what? Nothing changed. The millimeter error (297x210) is still exactly the same. They lied just to stall and close the ticket. We spend 500, 600, or 700 euros on high-end printers only to get broken software that could be fixed with a single line of code in five minutes.

Since support is ignoring me as an individual user, I want to ask this community: how many of you in Europe are experiencing this exact issue with text being pushed to the bottom? Check your app and let me know in the comments. We need to pressure them to release a real update!

Hi everyone,

I want to share a ridiculous bug in the official Epson Smart Panel app that ruins document printing from mobile devices, and the incredible lack of accountability from Epson's customer support.

The Technical Issue:

If you open the print settings in the app and select the A4 format, you will notice a huge coding error. The app defines the A4 paper size as 297 x 210 mm (Landscape) instead of the correct 210 x 297 mm (Portrait).

Simply put, the app forces the orientation parameters meant for the American market (Landscape) onto the European standard, which is natively Portrait.

The Impact on Printing:

Because the software inverts these dimensions, whenever you print a document from the app, the layout breaks completely. The text and documents are pushed downwards on the physical sheet, completely ruining the alignment and margins.

The Customer Support Runaround:

I formally reported this bug back in February 2026. After months of back-and-forth, technical support formally promised a fix by early April. A few days ago, an agent told me the "new corrected version" was finally live on the app stores and instructed me to uninstall and reinstall the app.

I did exactly that, and guess what? Nothing changed. The millimeter error (297x210) is still exactly the same. They lied just to stall and close the ticket. We spend 500, 600, or 700 euros on high-end printers only to get broken software that could be fixed with a single line of code in five minutes.

Since support is ignoring me as an individual user, I want to ask this community: how many of you in Europe are experiencing this exact issue with text being pushed to the bottom? Check your app and let me know in the comments. We need to pressure them to release a real update!

Hi everyone,

I want to share a ridiculous bug in the official Epson Smart Panel app that ruins document printing from mobile devices, and the incredible lack of accountability from Epson's customer support.

The Technical Issue:

If you open the print settings in the app and select the A4 format, you will notice a huge coding error. The app defines the A4 paper size as 297 x 210 mm (Landscape) instead of the correct 210 x 297 mm (Portrait).

Simply put, the app forces the orientation parameters meant for the American market (Landscape) onto the European standard, which is natively Portrait.

The Impact on Printing:

Because the software inverts these dimensions, whenever you print a document from the app, the layout breaks completely. The text and documents are pushed downwards on the physical sheet, completely ruining the alignment and margins.

The Customer Support Runaround:

I formally reported this bug back in February 2026. After months of back-and-forth, technical support formally promised a fix by early April. A few days ago, an agent told me the "new corrected version" was finally live on the app stores and instructed me to uninstall and reinstall the app.

I did exactly that, and guess what? Nothing changed. The millimeter error (297x210) is still exactly the same. They lied just to stall and close the ticket. We spend 500, 600, or 700 euros on high-end printers only to get broken software that could be fixed with a single line of code in five minutes.

Since support is ignoring me as an individual user, I want to ask this community: how many of you in Europe are experiencing this exact issue with text being pushed to the bottom? Check your app and let me know in the comments. We need to pressure them to release a real update!