Custom Order Experience in Selecting the Diamond— Need Advice
Hey everyone! Just wanted to ask about everyone’s experience with custom orders, especially when it comes to selecting stones before they’re set.
I recently ordered a pair of 2ct earrings and was only given the IGI certificate to view. I wasn’t shown the actual stones or given the opportunity to see them before they were set.
I’ve also added a ring to my order, but again, I was initially only given the IGI certificate. When I asked if I could see a video of the stone before it was set, I was told that their warehouse is quite dark and that seeing the stone on video might put me off.
They’ve now said they can show me the ring’s stone before setting, which I appreciate. However, I asked whether, if I didn’t like the stone, I would be able to choose a different one. I was told they only have one or two stones to choose from.
Mind you, it’s only a 1.5ct oval, so I was a little surprised that there would be so few options.
For those who have ordered custom jewellery before, is this normal? Are you usually shown the actual stone(s) before setting and given the option to choose or change the stone if you’re not happy with it?
I’d really appreciate hearing about your experiences, especially with lab-grown diamonds/custom orders. I just want to make sure I’m not being unreasonable in asking to see the stone before it’s set. 😅
Thank you! 🤍