Service address not in system
Starting 4/30/2026 to 5/15/2026, I have online chatted, gone in person to a local Xfinity/Comcast store, and called Xfinity at least once every day trying to resolve an address error in their system. Xfinity has installed an elevated fiber line down my street. In their mapping system, my address doesn't exist. It's been filed with the postal service and I've been living and receiving mail and packages from all couriers for over 5 years. Around 4/20/2026, my neighbor had Xfinity fiber installed to his house. We share a driveway and our utility poles are at the head of the driveway. He said his service set up was a 5 minute call and a 30 minute tech visit for install. Every single day I've called and talked to their techs and had to re-explain that their system simply doesn't have my address and they need to update it. I've asked for a local tech to meet me at my house and resolve the issue. They acknowledge that they can provide service to any of my neighbors but that my address is not serviceable. They refuse to send someone and repeatedly cancel my ticket. I can see the port on my utility pole from front door. Why they are refusing to connect my house when they are installing all my neighbors, is beyond me. Today, 5/15/2024, I was promised that 2 technicians would meet me at my house. Instead, I got an automated text update that they had canceled the ticket, again. Called for an update and was told that was final. How did they come to that decision? They had, once again, remotely referenced their online system from their cozy office. The system that is wrong. On the phone they have acknowledged that. Yet they still use it to validate closing my ticket. No one from the engineering team has ever reached out to me, just automated texts cancelling the ticket every time. Ive filed a formal complaint, but no one has reached out to me for that, either. Anyone else experiencing this?