AITAH for telling my coworkers “that’s not my job?"
So for context, my role is generally more admin/data analysis/support focused. I help different departments, support high spending customers, do reporting, process improvements, etc. It’s kind of a cross-department support role rather than a dedicated operations role. I also only mainly talk to the Directors instead of their wider team.
Recently the Ops team's manager and his Manager asked if I could help place orders on the system for our key customers. These customers are third-party resellers and we’re the manufacturer. I agreed to help because the team was busy and understaffed and I wanted to support the team and our customers.
The issue is I only got around 2 hours of training, and it was specifically just on how to place the orders into 2 different systems. Nothing about stock issues, allocations, shortages, delivery date changes, backorders, or all the other things that can come up after an order is entered.
To be fair, I actually think I picked it up pretty quickly. Within about 5 working days I was processing orders fairly independently and at a decent speed.
But now the Ops team keeps assigning me emails/tasks related to stock queries and order issues for the orders I processed, even though I was never trained on any of that. When I ask questions, it feels like they expect me to already know the answers.
I eventually pushed back and said I can only currently handle the part I was trained for, and that I’m happy to learn more but I haven’t been shown those processes yet.
Now I feel like maybe they think I’m being difficult or not helping enough.
AITA for pushing back instead of just figuring it out as I go? I also don't want to risk messing up orders as they can go for hundres of thousands worth per order.