u/DismalShip4024

thanks for everybody.

​"The check-in counter manager reached a final conclusion: there is no way to upgrade an UltraBasic ticket. Furthermore, their system does not permit the cancellation of existing tickets to facilitate the purchase of a new $2,000 CAD Premium Flex ticket."

I booked the trip via a local travel agency, who informed me we could upgrade to premium later by ourselves. Unfortunately, I’ve discovered our WestJet domestic flight cannot be upgraded. Since my parents are seniors, could you please advise if there are any ways to enhance their flight experience?