That verification method isn't working right now. What can I do?
I'm struggling with trying to reset my Outlook account's password. When I try to reset it, the two options for 2FA are the exact same, they are both the phone number linked to the account.
When I do the first one, it works fine, it then explains due to 2FA I need to use another method as well, the only remaining one being the exact same option again. Then when I do it the second time, it doesn't work, and I am told that method doesn't work and to try another - but it doesn't provide me with any other options!
I have all the methods available to prove the account is mine, it just doesn't let me!
I waited 48 hours to try again and the first verification of my number worked, but as soon as I do the second one, im told that method doesn't work and then I can't try again at all with either for 24 hours without getting "That verification method isn't working right now. Please try another method".
What can i do to reset my password? There is no option to speak to someone from Microsoft as their agents cannot send password reset links or change any account details.
Is there any hope?