Frontier Cerritos Refuses To Help
We have been without service from Frontier for over a week. My mother is 87 years old and relies on an internet connection for essential services, including her home security system. This prolonged outage has caused significant concern and inconvenience.
We have contacted Frontier multiple times, and each time we receive a different explanation. They have sent a new router and a new MoCA adapter, but the issue remains unresolved. When we requested that a technician be sent out, we were told there is an outage in Cerritos, California, preventing a service visit. However, Frontier’s own outage page shows no reported outages in that area.
The problem began following a second power outage in our neighborhood, which suggests there may be a larger underlying issue that has not been properly addressed.
We also requested to speak with a manager. Initially, this request was denied. After persistent effort, a manager finally joined the call, stated there was nothing he could do, and then disconnected the call. This level of customer service is unacceptable.
We are extremely frustrated by the inconsistent information, lack of accountability, and unprofessional treatment. Given the circumstances, Frontier should provide at minimum a full month’s service credit for the disruption and inconvenience caused.