r/frontierfios

Hello I need some clarification. I’m calling frontier because we’ve been having issues with our download speeds being 10mbps when downloading games.

When I called frontier the agent told me that we’re capped at 500mbps for the whole day and we’ve already reached that with our downloads even though I explained to him I only have one computer on; we have multiple devices but they are all powered off. They are also trying to say a fully shut off device still takes from WiFi even though everything I read says it doesn’t.

I’m super confused because we used to have AT&T fiber when we lived somewhere else and we NEVER had these issues which just rolls back around to their agents saying we need to upgrade our internet and pay an extra 100 dollars to download a 20GB update that is STILL downloading after 6 hours.

This agent is telling me to check the internet to get clarification of a daily mbps limit that is capped that we’ve already used but I can’t find anything that states that download speeds are capped per day and their website doesn’t say that either.

I currently again only have one device powered on and downloading and it’s at 60MBPS. Can someone explain to me why we don’t get our 500 in a way for someone who kind of understands technology but doesn’t at the same time…?

Update: thank you to all who replied this has really helped me with some of my confusion on internet lingo. To add we’re always Ethernet connected because we’re a pretty big gaming household so WiFi just wouldn’t work for us.

First post here, so I appreciate any insights from those with hands-on experience.

I've been on Frontier since 2010. For years I paid the $10/month equipment fee for their Arris NVG468MQ gateway, but in 2019 I decided to cut that cost and moved to a Netgear Orbi router with satellite extenders. It's been solid ever since — 500/500 Mbps, no major complaints.

After reading through some recent threads here, I'm starting to wonder if it's finally time to move on to something newer. My hesitation is that upgrading purely for the sake of newer hardware might mean trading away features or flexibility I've come to rely on — or introducing problems I don't currently have.

Two questions for those who've been in a similar spot:

1. If you were in my position, what router or mesh system would you seriously consider today? I'm less interested in raw specs and more focused on reliability, performance consistency, meaningful control, and long-term value.

2. Or would you just leave the Orbi alone? It's still doing its job, and "if it ain't broke, don't fix it" is a rule I generally respect.

If you've made the jump from an older Orbi to something newer, I'd genuinely like to hear what you gained — and what you didn't expect to lose.

Thanks in advance.

My elderly mother got her verizon fios about 20 years ago and was contacted by frontier claiming they had to do a upgrade on her outdated ONT and router so she scheduled an appointment. I was present when the serviceman did his work and even helped by swapping the old router with the new. She just got her bill and theres a charge of $150 under "Field Tech Premise Visit". Is this something I should fight? Was the upgrade actually needed?