r/frontierfios

I recently moved and I was really excited to get fiber internet.

I signed up for the 500 gb plan and down and up speeds have been as advertised.

The problem is when I start playing games on my desktop my game will freeze because network freezes.

I've never had this problem before and its been really disappointing experience so far.

Desktop is connected via ethernet cable and I found this to occur even when connected directly to the ONT.

My TV streaming have the same issue, either freeze or drops to 240 resolution for a few seconds to minutes.

I called tech support several times but no luck. And they had the audacity to charge me $150, which took 2 phone calls to get reversed over a month - TWICE.

At this point i don't think im going to bother sticking around unless someone here can help fix my ongoing problem

Last time I had an outage my ONT had to be replaced, I was down for 7 days before they sent a tech to replace it. Now about 2 weeks later it's down again. This time they claim it's due to a power outage, but the power company confirms the power was restored at 9:30 last night, but there's still no internet and the useless Giga agent just keeps trying to upsell me on faster fiber when they can't keep my existing gig fiber up in the first place. Is this going to be their new slogan - Frontier Fiber, go nowhere faster!?

Paying for 2 gigs, this week starting Monday the whole thing is unstable. Can barely get 100mb in office area with extender. Usually office im around 500mb, closer to rhe main router 1.5g

Im using the new Eero wifi 7, my desktop has wifi 7 card

Almost thinking if switching ti my Decos rhey never gave me issues

Did app wifi check and says everything is good , is this on frontier end?

Ill keep it short as I can. I set up an order to move my service to a new address. today i checked the service order and it was set up at my current address and not the one im moving to. Making sure its correct i spent 10 mins with giga (worst experience ever) and finally able to get back on a call.

All i asked was to make sure the address was correct on the order. they proceeded to advertise different products and upgrades for half an hour before actually confirming the address is correct... WTF. biggest waste of my time ever.

At work (small family owned business) phone and internet went down. After contacting frontier they are saying someone at our company changed our service to another carrier so they got rid of our phone number but they wont say who did it. No one on our end is taking credit. (Disgruntled) I.T. Guy is saying its from a virus on computer…what is anyones thoughts on this?

I’m a novice in home networking but learning more everyday. We just upgraded to the 2GB frontier plan and they sent us an eero pro 7 with only 2 Ethernet ports on the back. We sadly have more devices that need it. I currently have an old netgear nighthawk rated for WiFi 6 configured to my other devices but looking to upgrade that as well since my devices will be bottlenecked now with the new upgrade. The solution in my mind is to get a switch rated for the new speeds. Any help would be great, thanks.

I am using frontier for almost a year now and a couple months ago my internet has gotten really slow. I tried talking to a frontier service person and they said i should upgrade my ethernet cable to a CAT7 and they sent me a replacement eero. Tried it didn't work, but it didn't stop there. When I was replacing my old eero router to my new one, the internet just completely cuts off and I had to wait a week for frontier to send a technician to fix it. He told me that my connection outside the neighborhood disconnected or something so he went and reconnected it, and my internet actually went back to the speed i was paying for (500mbps) but after a while it just drops and pretty bad too. I really struggle to game with this internet, so I am thinking of making another appointment but its so bothersome.

Hi all!

Signed up for Frontier Fiber last month, got it installed 7/18. On 7/21 I received an email saying my $400 off a $799 Samsung purchase at Best Buy was ready to claim. I went through the claim process that day, however I cannot find the promo code anywhere in my email inbox. Am I going to have to call Frontier on Monday to get the freaking code?

Lifelong technology hobbyist and technology professional, and I am sorely disappointed at the experience with the Eero 7 Pro equipment.
I upgraded my home service to 2.5G, because it came with a wonderful rate reduction over the 1G plan I was on -- seemed like a win.
I didn't know they needed to upgrade the ONT and home gear, but no big deal. The installer was wonderful and did a nice clean job with the ONT. He placed a single Eero 7 Pro, I set it up with the app, and I figured all was OK.
Not so much.
I previously had a three-node Eero 6E Pro setup that mostly worked OK. Same SSID on the 7 Pro to keep things easy, and everything reconnected fine to the new router.
Streaming video and web browsing seems to be OK. What's far from OK are wifi-enabled calls on phones, or any video conference services. Any device on the network encounters issues with long packet delays about every 30-45 seconds, which causes audio and video dropouts. I work from home mostly, and this setup has made it impossible to be productive. I've resorted to hotspotting off my cell phone, which works flawlessly.
I thought adding a 2nd node would help, but it was no help.
I've tried turning off every possible feature. IPv6 - off. SQM - off, Eco - off. MLO - off. Client steering - off.
The only thing enabled is Thread and UPnP, and I still get packet delays and resulting video instability.

Upgraded to 7.16.2 with hope, but zero help.

I'm out of ideas, other than buying my own mesh setup.

Anyone have innovative suggestions here?

Overall, we are VERY satisfied with our Frontier fiber service.

We have only had a few outages that lasted over 10 minutes, but restoration ofg the longer outages has been painful.

We are in a rural area, and occasional fiber cuts are just a fact of life. When this happens, the following has become very predictable.

There is a fiber cut or repeater node (maybe not the right terminology) down. Everyone on our county road looses service. I get a proactive text from Frontier telling me there is an outage and I get an expected repair time. (If I use the outage finder, it will know about the issue at this point). The fiber gets fixed or repeater gets replaced (I am honestly impressed how quickly the respond and fix the problems) Most of my neighbor's service get restored...except for our house and house a couple of houses down from us. At this point, the outage check web page says there are no outages impacting our address.
I bounce the ONT and router multiple times. I try calling to report the outage. 15 - 45 minutes gets spend on the phone or chat to get to a person, who ask the typical level 1 support shit. This goes on for 10 - 15 minutes. On a seemingly random basis, they either 1] Create a ticket that schedules a truck roll to our house, which may take a couple of days. (This is what usually happens) or 2] They create a "call back ticket" and a tech will supposedly call me back in 24-48 hours.

In case #1, my service will be restored with the tech in my driveway, before he ever gets out of the van/truck. (I can see them playing with a table). In case #2, my service is magically restore about 10 minutes after the escalation ticket is created.

It is obvious an automated interrogation or reset of some kind is being done, and it is trigger by the check doing his preliminary check, or the creation of the escalation ticket is triggering an automated process.

How do I get Frontier to address this, so we get restored automatically when the fiber lights up?

Sorry for the long email and thanks for taking time to read all this.

My wife and I don’t have frontier, but our neighbors did at one point. They’ve since left the home and cancelled frontier, but their pole is leaning/falling onto our property and the line is laying across our garage roof. My wife scheduled for frontier to come out to the home today, but they didn’t show and now they are bouncing her around and no one is helping us. How do we get this fixed?

I have 1gb Frontier Fiber service, but no ethernet ports in my home, just coaxial. I had Frontier give me a new router/modem because the old one is very outdated (they sent me a Sagemcom FAST 5290). Between my router and the coax on the wall, there's a Frontier FCA251 MoCA set to WAN. I have other coax ports in the house, and want to use them for internet. I bought a goCoax MA2500D, but the MoCA light on it is not lighting up after connecting to the coax port in the wall in another location of the house. What am I missing here?

this is the second Friday in a row that my fiber optic services has gone down in the afternoon

Who the hell keeps making these changes on a Friday?

Does anyone know what the price is for these 2 speeds before you tell me they don't offer it they do in ny state it's only for people on frontier verizon forward it's a special plan just for ny state

The whole fiber install thing defeated me. I've been trying since May to get it here, because Frontier insists it's available at my rural property. By the way, I'm typing on DSL internet that just conveniently came back up after days being out.

The fiber was NOT properly installed at my road and NOT ready for install to my house but Frontier agents and social media insisted it was. When my DSL started acting up last week and cutting out completely on Friday night they indicated they would not troubleshoot it or fix it because fiber was available to me and I didn't take advantage of that.

Six field technicians, over 20 calls and messages to Frontier trying to resolve the issue. Yesterday was the end. The last field tech said that he couldn't even access the pole that the fiber was supposedly on at the road and that to him it looked looped but not connected to where it needed to be.

Not one of these calls, or tech visits resulted in the issue getting to the department where it needed to go - to alert engineering that the service was indeed not ready.

The last sub-contractor field tech was the only one of the field techs to listen to me and to understand what the problem was. He sympathized but said the communication within Frontier for these sorts of things was completely baffling. He took photos and would report to his supervisor but that's all he could do. He said to try to get Frontier to get my DSL working while I was waiting for them to resolve the fiber problem but three different Frontier agents refused.

So - after 36 years with Frontier phone, dial up and DSL I'm done. It's too bad, because the internet is affordable for me and the other provider is not, but I work from home and that job was in jeopardy because of this whole schmegegie.

Switched from Spectrum 1 Gig to Frontier 5 Gig today and it's just been an incredible experience.

The installing technician, Aaron, was such a professional who really went the extra mile with cable/wire management, took his time to explain the Frontier app and the Eero app, and ensured I was getting every bit of the speed I'm paying for.

It's honestly so refreshing to get such great service in an age of self-installation kits and tutorial videos. I don't know why I waited so long to make the switch, quite frankly.

I'm just floored with the service and product. Kudos to Frontier, Verizon, and their employees.