A Frontier tech disconnected me to give my port to another tenant and now I’m completely SOL (Day 3 of being unable to WFH)
Hello fellow Frontier hostages,
I’m posting this to see if anyone else has dealt with this absolute nightmare, and frankly, to vent. I’ve been a loyal Frontier customer in my building for four years and work from home.
I just got back from a 10-day trip on Monday, June 29, to discover my internet was completely out. My roommate confirmed it was working perfectly before she left for the weekend, but right as she was leaving, she noticed someone on a ladder working on the wiring in our alley.
A tech came out to look at my setup yesterday (Tuesday), and what he told me is infuriating:
The Issue: The local hub in our alley has 15 ports, but most of them are broken/dead. I must have happened to have one of the few remaining functional ports.
What Happened: Over the weekend, another Frontier tech came out to service someone else. Instead of reporting that the hub was out of capacity, that tech decided to physically disconnect my active line and give my port to the other tenant so they could close their ticket and move on.
My Tuesday tech told me he would escalate it on his end and it would be resolved in 24–48 hours. Since then, I’ve been pinging them through chat trying to get an actual timeline. Instead of an apology, Frontier literally tried to UPSELL me on chat. Read the absolute room, guys.
After fighting through multiple chats, I finally got them to "escalate" my ticket, but I still have zero timeline on a fix. I’ve also spent over 1.5 hours today being passed around on the phone.
I’m now on Day 3 of not being able to work. My company is fully remote, so I don't have an office to go to. Even if I did, no one can give me a timeline so I feel like I need ti be ready for someone to come in at any time.
It is insane that a paying customer’s livelihood can be intentionally sabotaged because a Frontier team member was too lazy to submit an infrastructure ticket for a maxed-out hub, and now I just have to wait my turn. Has anyone successfully escalated a literal "stolen port" situation with them before? How do I get a field supervisor out here to fix the actual hardware?