How can I contact the bank about a lost deposit?
I’m a US citizen living abroad and hold a dollar account at Citibank’s US operation.
I had to take an RMD from my 401(k) and Vanguard, the account administrator, sent me a paper check despite my request that the RMD amount be direct-deposited with Citibank. So I mailed the check, marked deposit-only, to Citibank. The check cleared in April, but the amount does not show in my balance. A Citibank agent told me there’s no record of the check being received.
I have a copy of the check which shows that Citibank accepted it. However, the bank says there is no way for me to send that copy electronically and that I must do it by mail. The mail does not move fast between here and the USA, so sending the copy and waiting for a reply will add several weeks to an already long process.
Does anyone know a more efficient way to contact the bank and send the copy of the cleared check?
Thanks for listening, and maye advising.