Uptick in abuse - anyone else experiencing the same?
Just to specify I'm (sadly) not clinical staff, I'm just a SCAS call handler but I've noticed that the level of abuse we're getting via 999 seems to be building as the year progresses.
I've almost finished my second year as a call taker and I've noticed we're definitely getting a lot more verbal abuse and physical threats down the line vs what I saw in 2024 and 2025. It definitely started picking up around late 2025, but its so much worse now.
Myself and my colleagues are constantly having people threaten to get us fired, using racial slurs, generally being abusive or even making graphic threats.
I know its not as bad for us since we're not dealing with these people in person, but the level of vitriol from the public is starting to get very draining.
Some of these incidents have been taken to the police because of what happened but obviously nothing came of it.
I'm wondering if maybe it's just us or country wide, part of me think that channel 4 documentary may have had some influence on this.
Has anyone else noticed a rise in either abuse or just negative interactions with the public recently?