u/DoingMyBest2019789

I just need to vent because I’m so frustrated. I recently listed a tshirt from Free People with a minor stain on it. I sold it for very cheap because of that, I disclosed that there was a stain in the description and I provided a photo showing it. Buyer purchased it without asking any questions and I shipped it out the same day. A few days later she received the item and immediately opened a case against me. Her original reasoning was “this shirt has a grease or sauce stain on it and that was not disclosed in the description” BUT IT WAS. So she most likely just didn’t read the description or look at all the photos. When I responded stating that indeed I did disclose it AND provided photos, she came back and tried playing semantics by saying it was more than a slight small stain and my picture was inaccurate. My photo looked just like hers and showed the stain, it’s like 3 or 4 small dots and she’s trying to say that’s not slight or small? I again reiterated it was disclosed in my description and my photo matches the photo she submitted. She came back with another photo showing the same exact thing and just said I cannot wear this. Boom, case was then closed and they’re allowing her to return it. So I am being penalized because the buyer didn’t read the listing thoroughly. I reopened the case because it doesn’t make sense. Poshmark is telling me that they can’t reverse the return decision and I have the option to file a dispute when the return is received. But I shouldn’t have to do all of that. They’re claiming their decision is based on the stain being different than what I disclosed and showed but it’s exactly the same and they’re ignoring the fact that her original case reasoning was that the blemish wasn’t disclosed when it was.

I’ve been selling on posh for over a decade and have had only a few cases opened against me out of hundreds of listings sold and the buyer is in the wrong almost everytime but Poshmark ALWAYS sides with them. It’s so annoying