Looking for a Legitimate Work-From-Home Opportunity — 25+ Years of Experience
I’m currently looking for a legitimate work-from-home position and would love to connect with companies, recruiters, or hiring managers who are looking for an experienced operations/customer support professional.
I have 25+ years of experience across:
• Operations & General Management
• Operations Management
• Customer Service & Customer Care
• Tier III Escalations Management
• Quality Assurance / QA
• Team Leadership & Staff Development
• Employee Coaching & Performance Management
• Customer Retention & De-escalation
• Administrative & Business Operations
• Payroll & Timekeeping
• Accounts Payable / Accounts Receivable
• Workforce & Labor Management
• Scheduling & Workflow Optimization
• Compliance & SOP Enforcement
• Root-Cause Analysis & Problem Resolution
• High-Volume Customer Support
• Remote Customer Support
• Reporting, Metrics & Performance Analysis
I’ve worked with platforms and tools including Salesforce, Freshdesk, Zendesk, Linear, Tableau, Kronos, Microsoft Office, Google Workspace, Slack, Zoom, Notion, and Confluence, among others.
I’m comfortable working independently, managing high-volume workloads, handling difficult escalations, coaching teams, meeting KPIs/SLA requirements, and jumping in wherever needed to get the job done.
I’m open to:
✔️ Customer Support / Customer Success
✔️ Escalations
✔️ Operations
✔️ QA
✔️ Team Lead / Supervisor
✔️ Customer Experience
✔️ Administrative Operations
✔️ Workforce Management
✔️ Back-office support
✔️ Remote corporate positions
I’m specifically looking for a 100% remote/WFH opportunity and am open to full-time positions, contract opportunities, or other legitimate remote roles.
If you know of a company hiring someone with this type of experience, please comment or DM me with the company name and position. I’m happy to provide my resume directly to legitimate opportunities.
Please no MLMs, commission-only positions, crypto, or “pay to work” opportunities. Thank you! 🙏🏽