u/Double_Letterhead113

Hi everyone,

I'm hoping someone here has seen this before because I'm extremely concerned.

My Google Business Profile suddenly lost 1,200+ reviews overnight. The profile now shows 0 reviews and a 0.0 rating.

The strange part is that this doesn't seem like a suspension or policy issue.

Current symptoms:

• Review count shows 0
• Overall rating shows 0.0
• At first, individual reviews were still visible, but the count and rating were gone.
• Now reviews often don't appear at all.
• Replying to reviews with text fails (a blank reply sometimes goes through).
• Sharing a review often says "This review is no longer available."
• I can't properly manage or delete review responses.

Things that are normal:

• My Business Profile is verified.
• There is no "Restricted" or "Suspended" notice.
• I can edit my profile, upload photos, create posts, and update business information.
• My Google account manages three Business Profiles, and the other two profiles are completely normal. Only this one location is affected.

I've already contacted Google Business Profile Support and submitted screenshots, but I'm still waiting for a resolution.

Has anyone experienced this exact issue?

• Did your reviews eventually come back?
• Was it a Google backend/indexing issue?
• How long did it take to be resolved?

This location has over 1,200 reviews, so this is having a significant impact on my business. Any advice or similar experiences would be greatly appreciated.

Thank you!