I recently updated my business website from a free wix websites to a paid godaddy website. I was ranked consistently top 3 and since switching my website, I am down to 4-6, This new website is MUCH better optimized compared to the other- but the other one was established.
How do climb up the rankings again?
Give it time and let google crawl my new website?
My google profile is ranked number 1 - I get an average of 5-10 reviews a month.
I get an average of 30 calls a week & its been that way for the past 2-3 years straight. Last month that number suddenly dropped to 2, maybe 3 calls a week - all outside of business hours.
I have tried asking a friend (who has never looked up my business), to look up my business category "—— near me"
I am first in ranking and phone number, website, and everything is up to date. Why did the calls suddenly stop?
I also havent gotten many new clients
For the last few weeks when we try to access our Google business profile we would get a range of errors. For a while it said we had to subscribe to Google workspace. Weird, as the last 2 years have been fine.
Signed up for Google workspace, but that didn’t fix it instead it now says we do not have access to search and assistant.
We can see our multiple locations but the second we click on one we get the errors.
Any thoughts on what it is? All the searching I can see ends up with no answers.
We are a dental clinic who purchased a practice from a previous owner. We did a rebranding and we are not associated with the old clinic anymore. The old owner suggested, however, to give me access to his old profile and just edit out the information. This is what I did initially, However, I didn't realize that the photos who weren't previously uploaded by me can't be taken out even if I've been given access to the profile. In addition, we wanted a clean slate with the google reviews as well and we couldn't remove it as well without flagging it for removal.
So I called support and they suggested to delete my profile and create a new one. I did this and my old profile was deleted (assured by the agent). New profile is now live, but I'm still currently seeing the old reviews and photos. It's been more than a week now. I followed support's step-by-step instruction... What exactly is the timeline for google to update this?
I am writing to request urgent assistance regarding a critical issue where our verified Google Business Profile was fraudulently hijacked, altered, and subsequently marked as a duplicate.
Issue Summary:
Our profile was suddenly marked as Duplicate. Upon inspecting the live listing, all core business information—including our phone number and website link—had been changed to fraudulent contact details. The current unauthorized manager is actively operating under our brand name using a fake website and phone number, causing severe harm to our customers and reputation.
Key Background & Timeline:
No Unapproved Ownership Transfers: I monitor all account emails continuously. No ownership or manager requests were accepted.
No Suggested Edits Approved
First Support Ticket & Verification: I opened a support ticket and provided all requested documentation, official verification video/photos, and storefront signage.
Temporary Restoration: Support restored access to our profile. However, within two hours, the profile was fraudulently targeted again and marked as a duplicate, leaving the hijacked/fake details visible.
The current hijacker is speaking to our clients on behalf of our brand using a fake phone number and scam website.
The last update from the support team requested to wait 3 days until they contact the current owner (the scammer/hijacker)🤷🏻♂️
Any Help with that?
Thanks
I’m dealing with a confusing situation with a company’s Google Business Profile and would appreciate some advice. we have lot of physical location and each manager created one but we got them after creating one business profile account.
We have one physical business location, but in the Business Profile Manager we see two entries:
The confusing part is that when we click either entry, both lead to the exact same Google Maps listing for the same location.
We want to keep Entry A, where our company account is the owner, because the Google Maps listing has significant traffic/history, and we don't want to accidentally lose the listing, reviews, or visibility.