GBP reinstated and then disabled again in less than a week
New to this page because we are at a loss
We are a service area based small moving company, ran by husband and wife.
Possibly relevant context- our home address was listed as our business address for verification because we use our home office to run the business. Well, in March we had a house fire and lost our home. The home was officially demolished within the last two months or so. We are rebuilding and should be returning in about six months. We still own the property and receive mail at this address but are renting a home 2 miles away we here we are temporarily running the business. Our official business documents are still listed at the old address because we will be returning as soon as the rebuild is completed.
Edit: we did not change the address to our rental before we were disabled but thought possibly since the home is gone now that may have caused the issue. To be reinstated originally we put our rental home as the address for the business. We are a service area business so this is not even visible to our customers.
We were randomly disabled at the beginning of August. We did the verification video twice, showing everything that was asked for and both times it failed. We did the live video call and were reinstated, with issues however as it seemed a second different profile was created. We lost access to our original account with 300+ reviews but were able to get access back. Finally reconnected local services ads and we’re getting calls. Then got the same notice your GBP has been disabled. Why? It was just verified in the last week or two. Now there’s no option to submit a video. What do we do?
This is genuinely upsetting and destructive to the small business we have spent 10 years building from scratch. We spend thousands of dollars per month on ads with Google and get dozens of new reviews per month. This is how our business, our family and small children, and our employees families survive. We already lost our home and this is now distressing.