Google Reviews & Services are disappearing from my GNP
Hello everyone,
Very strange thing happening. I run a marketing agency and have started requesting reviews for my GBP to help with local SEO. My process is to send the link provided by Google to my clients, and when they leave a review I leave a reply within 48 hours.
However, reviews are disappearing off my profile with no explanation. I had one disappear last month, then two more last week. Now I only have 7 reviews displaying, yet my profile only says 6 unless you click on “view reviews”, and then you can see all 7.
Also interesting, I list my services (SEO, web design, etc) under products, and last week my Web Design product just disappeared; no email or anything from Google.
I’ve appealed to Google twice, and have heard nothing back. How can I fix this? Everything falls in line with their policies and I can give more information if needed, but requesting my clients to leave a review again is not good practice.
Thanks everyone!