u/Downtown-Example-905

Long time Curve customer. Sharing this in case others have had similar experiences.

In March 2026 my account was blocked without notice while I was travelling abroad. No explanation given. This is a card I use specifically for zero FX fees when travelling, so the timing couldn't have been worse.

Here's what happened over the next 4 months:

• Weeks of "high volumes" stalling emails with zero resolution
• Filed a formal complaint in April — Curve failed to respond within the FCA's mandatory 8-week window
• They eventually asked security questions — I answered promptly, they ignored my reply for weeks
• Sent me a KYC request with a 7-day deadline while my own emails sat unanswered
• I submitted full KYC documentation in May — they later claimed never to have received it
• Charged me monthly subscription fees the entire time my card was blocked
• 30 June: Curve finally confirmed restriction removed, card "fully active and ready for use"
• 2 July (yesterday): Account suspended again — Curve claiming I never responded to verification

I have every email documented including Curve's own acknowledgement of my KYC submission and their 30 June confirmation.

Currently escalating to FOS, FCA, and pursuing a chargeback for fees during the blocked period.

Has anyone else dealt with anything like this? Any advice welcome.