PhonePe payment marked "Successful" but shopkeeper's Google Pay never received it. What should I do?
Four days ago, I paid ₹70 at a local shop using PhonePe by scanning the UPI QR code sticker pasted outside the shop. The payment was debited from my bank account and the transaction status in PhonePe shows Successful.
The shopkeeper uses Google Pay. Today we checked together, and my ₹70 payment does not appear in his transaction history, even though other customer payments around that time are showing up normally.
The shopkeeper was very understanding and honest, and I don't think either of us is trying to scam the other. I'm wondering if the QR code was old or linked to a different UPI ID, or if this is some rare UPI issue.
What should I do next?
- Should I contact PhonePe support?
- Is there a way to trace which UPI ID actually received the money using the UTR/transaction ID?
- Has anyone experienced a successful UPI payment that never showed up in the recipient's app?
Any advice would be appreciated.