pennylinn wrong order
just wanted to put this out there cause I have been reading online a lot of issues with pennylinn recently. I ordered two canvases as part of their recent Nancy Drew drop and placed my order minutes after the launch happened at 12 noon. I haven't had issues before with ordering from them but was super disappointed when I got my order and someone else's order and packing slip was in my package.
I reached out to their customer service and they did get back to me quickly but since it sold out they could only offer me a refund. I really did not understand how this could be switched like that so I asked them if they could just reach out to the person whose order I did have to see if they got mine. they said, and I quote "This doesn’t happen often where orders as swapped, but in the past we’ve seen where someone got another’s order but that person received their order correctly." I told them that didn't make any sense why do you print out multiple packing slips for a single order?? I also asked them if her order got packed and shipped out twice, why wouldn't there be two canvases sitting around that should be mine? if its sold out and I purchased two they should still be around somewhere. this also shows that this could and will happen again since they know about but obviously have not done a lot to fix it.
I just wanted to express my frustration about the fact that orders could be packed more than once but somehow I got an envelope addressed to me, with my order number on the usps sticker but someone else's order was inside the package. I didn't make the mistake here, my address was correct (since they say so many times about checking your order address cause they cannot make changes) but whoever they use to ship made this mistake and I just don't feel like they care. they did reach out to the person who's order I did have, but they got their order (or at least I hope they did and didn't just lie to keep what I ordered). with how much money the canvases are they should really ensure shipping is correct.