I’m asking this because I once got yelled at by a dude depositing $20k check and was complaining why I was asking due diligence or protocol questions. ONG it really took the joy out of me for the day but whatever.
For people that are working as tellers or anyone in general what are some questions you ask members to build rapport. I know that asking “how’s your day been?” is one but what are a few other examples that get people to open up or at least show your manager that you’re building rapport with customers or members? I know this is a dumb question but I want to hear what has worked for others?
For people that are working as tellers or anyone in general what are some questions you ask members to build rapport. I know that asking “how’s your day been?” is one but what are a few other examples that get people to open up or at least show your manager that you’re building rapport with customers or members? I know this is a dumb question but I want to hear what has worked for others?