r/Banking

i honestly do not have much context to give you. here’s what i know:

i bank with a credit union. today, i get a notice that a charge was declined for 3k at citibank. that’s about everything i know. i immediately lock my card and got a notification that a second charge for $0 (???) was attempted and blocked because i had my card locked. both transactions were 4 minutes apart.

i’m confused how someone can walk into a citibank with a card from a entirely different banker, in a different name, was able to even attempt to withdraw. the charge was declined due to insufficient funds.

now i did chat gpt and they said something along the lines of it doesn’t necessarily mean they went inside a citibank and tried this, just that citibank was the merchant. i don’t know what the fuck that even means..

card was basically immediately closed and i’m getting a new one tomorrow. i did not have my card stolen and i haven’t put any bank details into anything sketchy recently.

thoughts???? i’m freaking out and am paranoid it may be identity theft. i’m 18..

I know Wells Fargo can expedite my card. They've just done it in the last 30 days, but when I call and request it and offer to pay they say, "we can't guarantee it, it's the system" what is happening?

*Note: The first card was from months ago but never arrived. I waited two months then they expidited it. I lost it because I have a medical condition that causes short term memory loss so I lose things a lot.

Hi!

I am at my wits end so if anyone has any advice, I would appreciate it! I just got a text from M&T for a charge almost $400 I said no that’s not me. On my account a charge of $500 was taken out but then put back in??? This is the THIRD time this year someone has gotten my information somehow and has been making charges and I’ve changed my card info twice!! Also earlier this year my credit card also was charged by unknown around the same time so I don’t know if this is a bigger issue or not. I am just really stressed out and I don’t even have much money so whoever picked the wrong person to steal from 😭

I feel like I should also switch banks because why 3 times!!

If you are or were a bank teller, what is something that has surprised you the most observing People’s checking accounts? like how much does the average person have in their bank or how little they have in their bank account or what is something that has really surprised you being a bank teller?

I want to transfer about $80,000 from my checking account to a relative who lives 100 miles away, but in the same state in the U.S. They also have their own personal checking account. I'd like the transfer to take no more than a couple days to fund. I don't mind paying a nominal fee of under $50 or so.

This amount is way above the max allowed by Zelle. And I heard a personal check may take up to 10 days to clear in cases like this.

I'm guessing a wire transfer may be the best way. If so, is getting a copy of a check from the recipient the best way to ensure that the recipient information is correct (recipient name, address, account number, routing number, etc.)?

I made a payment on his care credit a while ago when our dog got injured. I personally removed the card info from his account.

He has a $1500+ balance from his son’s dental work and sychrony just pulled that entire amount out of my account. I called my bank and he called sychrony. Synchrony said they will mail me a check within 3 weeks. That won’t work. Im $1000 overdrawn. I’m moving for work on Monday. I just finished my time as a student so I’m very broke. My bank said synchrony just needs to call a number that they provided and they can release the funds straight into my account so that my power doesn’t get shut off in the middle of summer with a disabled child living here. Synchrony will not call this number. The person I talked to just kept repeating that they couldn’t call other banks and that the check is the only option. We still don’t know why they did this. My man is at work and stressed beyond all reason. I called synchrony and my bank on a 3 way and my bank couldn’t process it on the 3 way and the synchrony person was just a royal cold hearted jerk. She was so rude right out the gate and I’m like, how can you not give me any other options????

I just needed to get this out there.

I fucking hate synchrony.

edit: my bank fixed it!!!! :D

Someone sent me money on Zella from Navy Fed to my USAA as first time enrolled. He had gotten a email showing that it was pending yet I haven't received a email and my Zelle doesnt show any pending messages is this normal?

Specifically, I can pay someone online in Europe and they literally get the money the same day, often within an hour. That's payments to vendors, etc. In the US it takes sometimes up to 10 days. WHY? Are US banking floating my money and making money those 10 days I don't have it in my account? I make a payment and it's gone but the vendor doesn't see it for a week to 10 days. Where's my money?

I've been in banking (big banks) for 10 years and this is my first credit union so this is a crazy experience for me and I'm not sure if what they are doing is wrong/illegal and worth reporting to NCUA and CFPB.

Employees are encouraged to open additional accounts by making it sound like certain accounts automatically come with the account the member actually wanted, even though they are separate products and the member does not necessarily have to open them. One example, a member may come in wanting a checking account, and the employees will lie to them that another account “comes with it." This makes the member believe it is required when it really isn't. Market managers will straight up tell us to tell members it's a "package" and they leave with 4 accounts when they just asked for 2.

We also have situations where additional loan applications are submitted without the member clearly asking for or approving those specific applications. They may apply for a HELOC and a separate app gets submitted for a credit card they didn't ask for. I know banks can cross sell, but I'm not sure if doing an application without approval from the member is wrong? We lost a HELOC last week because the member was told "Congrats! We also go you approved for a $15,000 credit card! The member didn't want it and the manager was PUSHING my colleague to do everything she could to force the member to get the credit card. The member said "No." and the manager said it didn't matter, find a way.

Another issue is with credit cards. Members aren't always told what credit limit is being requested on their application, and in some cases they don't find out what limit they're being approved for until after their credit has already been pulled and the card has already been approved and opened. Essentially, the member may think they're simply applying for a low limit credit card, without fully understanding the amount being requested or what exactly is being submitted on their behalf. We are told to submit for the max every time and we never ask the member what limits they way, every application is submitted for the max (15k). One older lady explicitly stated she didn't want that much, but the account was already opened and the card was being handed to her as she said that. Nothing was done/changed. And she was an older lady, like 80 years old with a 15k limit??? It's so predatory imo...

What bothers me most is that these practices are 100% driven by sales goals, where the focus is on getting additional products and applications rather than making sure the member fully understands and actually wants what they're being signed up for.

This feels very Wells Fargo to me. But I'm not sure if I'm overreacting?? Is this worth reporting? It feels so fucking scammy...

So sorry it's so long!

My paycheck was accidentally deposited into the wrong account because I entered the last two digits of my account number incorrectly. I corrected the payroll information with my employer on August 3.

My employer, through their payroll bank, submitted an ACH reversal to recover the funds. My bank declined the reversal, citing insufficient funds (NSF) in the receiving account. My employer then submitted a letter of indemnity and supporting documentation, but my bank still declined the recovery.

I have contacted my bank multiple times and opened a dispute. My latest communication was with my bank's dispute team, and I was told the case is still under investigation and that I should wait for a response by mail. I was also told the department handling the case cannot be contacted directly.

I have provided the bank with pay stubs, documentation showing the account number error, the employer's documentation, and the letter of indemnity. I've also submitted complaints to the CFPB, OCC, and BBB.

I understand the original error was mine. My question is what happens now if the funds were withdrawn/spent from the incorrect account.

Has anyone dealt with a similar Capital One/ACH reversal situation? Is there another recovery process available after an ACH reversal is declined for NSF, and what should I be asking my bank while my dispute is under investigation?

So recently I closed my main bank account because I wanted a fresh start (and I am moving around a lot and they only have three locations). I decided to try Chime for the time being as it is rather convenient.

Anyways, I go to deposit my check, write for Chime only and what not, and it declines it a few minutes later. Great, now I have it signed in pen and can't deposit it anywhere else.

It didn't give me a reason as to why, so I need some advice here. I didn't think it would be that hard. I tried other mobile deposit thinks like Ingo and same thing. Nobody will accept it.

I need the money on an actual account so I can pay bills and loans online, as I live in the middle of nowhere and going to a physical bank is a pain.

For my entire life I've used small regional banks and credit unions. I'm traveling more for work now and I'm also losing faith in the way some of the small institutions I use are being run, so I'm looking for a national chain that's less in danger of becoming insolvent and where I can access funds throughout the United States. This would be for a business account, not personal.

The issue I'm running into is several, if not most of the big banks have been involved in some kind of large scandal and/or illegal activity over the past several years. I'd like everyone's opinions on which one is the most trustworthy and least scummy.

EDIT: Wow, this was way more controversial than I thought it would be, but it seems that Chase is the popular choice. I'll add a few requirements that need:

• As I mentioned in the comments, during the past two years I've been in 13 different states and different regions of the country. I don't know where I'll be traveling to in the future for work or in case of an emergency.

• I need a physical branch where I can deposit and withdraw cash as well as deposit checks and get official bank checks.

Hey everyone,
Kinda stuck in a loop between pnc and visa. I am trying to shop with my debit card (that I activated yesterday). However, no matter the merchant (like amazon or ikea), if transaction confirmation code is required, it goes to a phone number that I do not know. I get texts from visa and pnc perfectly but not this one. I called visa several times. They just ignore the issue and transfer me to pnc. Yet, I talked with pnc more than visa and they say on their side everything is perfect (meaning my phone number is verified and everything should work). I am not sure what to do right now.

I need to shop right now because I just move to US and I have nothing but a bed in my apartment. I do not want to wait for at least a week to get my card.

Any suggestions?

I need some help with an FBO check. My grandparents left my son money for school when they passed away about a decade ago.  My aunt (the executor of the estate) put it in some type of investment account that she managed. My son is now starting school and my aunt “cashed out” the money and received a check paid to the order of:
(Aunt’s name) CUST
FBO (Son’s name)
 
We’re trying to figure out how to get this money to help pay his tuition.  To throw a wrench into things, my son doesn’t have a traditional bank account, only Venmo (that’s where his paychecks were deposited).  Is it possible to somehow have my son cash this check at my CU and then deposit it into my account? Or do we need to get him his own account in order to make the deposit? Or something else entirely?

Thanks for any advice

hi all, a few months ago I ordered something and it never arrived. I had done business with this vendor previously and not had any issues. They are a small business so I expected shipping to take a while (as it had in the past) however after a month of them giving fake updates (order marked as shipped, no tracking) I contacted my bank, Synovus, to dispute the charge. Synovus requested all of my email communications with the vendor, which I provided along with a timeline of events prior to contacting them. despite all of this info, my bank is not refunding the dispute. in the meantime, it looks like the business has gone under or disappeared as their site no longer works and phone number has been scrubbed.

is there anything I can do in this situation?? I am out nearly $700 because of this :(

Hi is holding my money. Can not get it at Walmart

Is it normal for bank staff to open and record debit card details without my consent?

I recently had an alarming experience at my bank branch regarding a returned debit card, and I’m looking for advice on whether this is standard procedure.

A few months ago, I requested a replacement for my expired debit card. I received notification that it was issued and being shipped via India Post, but after seven days, I received an SMS stating the delivery failed and the card was returned to the sender.

I visited my home branch, where I was told it would take 15–20 days for the returned parcel to arrive. When I returned after 15 days, a staff member located my parcel in a pile of returned mail. To my shock, instead of asking for my ID to verify my identity and handing over the sealed envelope, the staff member tore open the package without my permission. He then removed the card and began manually recording my full card number and CVV into a file.

When I objected to him recording my sensitive security information, he called over another staff member. They became aggressive, claiming that recording my details was "under RBI guidelines." I refused to accept the card under these circumstances and left.

I have an audio recording of the entire encounter. Is it ever acceptable for bank employees to open a customer’s card envelope and record the CVV and card number in an unencrypted file? What steps should I take to report this, and how can I safely retrieve my card?

The most unsettling thing just happened to me and is about to send me into a massive panic attack. I went to pay for some makeup at the mall and I guess autopiloted the wrong PIN in, prompting the machine to reject my card. Suddenly, I realized I had no clue what the PIN I’ve been using for the past like 5 years was. I tried guessing it a few times given I’m pretty damn sure it contained my favorite numbers in some sequence and…decline after decline. Eventually the bank shut me out of the card. In attempt to retrieve my sanity, I drove to Target, as the PIN on my Target debit card has always been the PIN on the other card in reverse. Repeated declines too. I’m honestly really scared I may have had a stroke or am developing early onset dementia or something (my dad died of it…the fear isn’t completely crazy lol). I was able to change the PINs thru my banking/Target card apps, but I’m just extremely freaked out by the incident. I’d be able to sleep better seeing what the number was to know if I was even in the ballpark. I’ve tried pulling up a pic of a PIN pad and trying to turn my brain off and just type from muscle memory, but no dice :/

From what I’m gathering, banks don’t store PINs and it’s just lost forever but thought I’d ask for my peace of mind anyway.

Does anyone know why she is having so many overdrafts? She can't figure it out. She had this with only one other bank in the past. She's been with them for a few months and this past week it picked up.

She was at Flagstar and it rarely happened. We moved from them not only because of issues banks should never have, but they started charging her and everyone else account maintenance fees for people who don't work. Only way to stop it is x amount of direct deposits..