banks bragging about artificial intelligence while still requiring faxes is peak comedy
i love how every major bank is sending out press releases about their new virtual assistants and algorithmic trading tools. meanwhile i had to physically mail a wet signature across the country last week just to change a mailing address on a joint account. we are apparently living in the future but half the branch managers i speak to still ask me to fax documents to them. are we ever going to actually digitize the core of banking or are we just going to keep slapping text boxes on top of systems built in the 1980s. very subjective based on the country of course.
anyone got any stories or insider info doubling down on this?