Worst Vivint technician in the world.
Worst Vivint technician in the world.
So I’ve had Vivint for over 4 years and have had no issues. My spouse and I were moving so I called to schedule a tech to come out and uninstall our equipment to move it to our new home. When I called to schedule this, they told me it would be $350 for and uninstall and reinstall but they have an offer if I spend $750 on new equipment I can have the fees waved. My spouse and I feel like it’s a good deal and agree to get another thermostat (moving to a bigger home with 2 HVACS) and another camera and door sensors.
The uninstall tech comes and he’s really not very helpful, but it’s fine we eventually got all out equipment uninstalled from the home.
I move to the new home and have to wait 2 weeks for a technician to come out and install this (despite planning this well over a month in advance) b/c they say my new home is too rural.
Ok whatever I’ll deal. Finally the day arrives and our Vivint technician shows up at 8:40 am (late)
He’s pushing 400lbs and he walks into my home and immediately sits down and says “I’m hungry” ok, getting comfortable I see… he then proceeds to go through all the equipment I need to have installed and makes me sign another contract that is about $80 more then the one I signed weeks earlier when I purchased the $750 worth of equipment. I ask why I am signing another contract and why it’s more expensive. He says it’s a fee for the MyQ garage door install… ok whatever at this point I just need my stuff up and going.
He tells me he doesn’t know how to do the thermostats and says he won’t be installing those… I’m confused by that but honestly I can’t be bothered and I have an HVAC tech coming out in a few days so I just let it go.
He spends nearly an hour just sitting in my kitchen on his iPad… saying and doing nothing
He then asks to use the restroom and I show him the way.. he took a 15 min crap in my bathroom and comes out and looks me dead in the eye and says “thanks I really needed that”
I’m so shook by this but I’m just trying to be polite.
He then asks me if I have apple cider vinegar.. b/c he gets cramps… I open my refrigerator and he spots my Powerade and pivots to ask for that. I hand him the Powerade reluctantly hoping I can get him motivated to work.
He downs the Powerade and then goes out to his truck and comes back in with a bunch of equipment and he hands me a door sensor and says “I’m gonna throw an extra sensor in for free”
Ok.. cool thanks, can you install everything now??
Note I have a 3 month old baby so I’m balancing a lot and trying to keep the house somewhat quiet for the baby. I ask him repeatedly to please try to keep the noise down as best he can, and he constantly drops his drill on my hardwood floors, he’s slamming doors and just being overly loud..
about 4 hours into him being in my home he finally starts to install the first camera… 4 hours..
he asks my husband for work gloves to borrow and a phone chargers (he took both of these things when he left)
I told him I had my mother’s birthday party to go to at 4pm
He said “oh yea I’ll be done before then”
Joke.
He gets 3 cameras installed barely… wires hanging everywhere and he’s dirty hand prints all over my freshly painted white walls.. he then moves to the garage door opener.
He didn’t even ask me to move my vehicle, I pop my head into the garage and he’s on his ladder with his foot and hand on the roof of my car!!! Just all 400 lbs of him.
I get a little snappy and ask him to get off the vehicle!
He comes back inside and asks again for apple cider vinegar… at this point I’m just done with this man.. I give him the vinegar and he proceeds to pour nearly 1/3 of the bottle into a gallon sized just with ice and then asks for water…
I ask him to please hurry b/c at this point it is 4 pm and all he has done is 3 cameras and the panel (minus the setup)
Finally it gets so bad, I just ask him to leave b/c I have to go and I tell him he’s moving too slow and is very unprofessional.
I walk back inside and start to get my things together, he just walks in my door, no knocking or anything after I’ve asked him to leave, and he walks up to my counter where all the uninstalled equipment is and grabs one of the door sensors (the free one he was going to give me) and says “I’m taking this back!”
At this point I’m seeing red.
I scream at this man and literally chase him out of my home.
I took pictures of him, his truck, his plate and I called Vivint to complain. They did not make that easy btw.
Just for reference, in 8 hours of work this man installed 3 cameras and the panel.
He left UNINSTALLED:
5 glass break sensors
5 door sensors
2 thermostats
2 smoke detectors
2 water sensors
A chime extender
The MyQ garage door opener
He damaged my walls and my floor
He took a dump in my bathroom
He dented the roof of my car
He took my husbands work gloves and phone charger
He drank my Powerade and Appel cider vinegar
I am a very patient and understanding person but this human can’t be real.. I genuinely thought I was being filmed.
TL:DR
Literally the most unprofessional tech who did nothing in my home for 8 hours except take my stuff and poop in my bathroom.