Customize Notifications for DM vs Threads vs Channel Alerts?
Hello,
My company uses Slack as an informal help desk where people can bypass all processes and ask any question at any time. I don't want to get into a debate about how bad of an idea this is... I know, and I don't like it either.
But what has happened is that I need to be alerted whenever someone @ my group in a number of different channels. I've set this up and it works. I also need to be notified for keywords in any channel, so if someone says, anywhere in Slack "AD team, <insert question>" i get notified. I also get DMs a lot from people directly.
What this has created is alert overload, obviously. I get the little slack notification constantly, and I want to customize it so that I can auditorily identify what is happening.
Specifically, I'd like a different sound for DMs, because those are priority.
Secondarily, I would like a notification for mentions to my group.
And of far less importance, the keyword alerts.
Slack doesn't seem to have any customization for notifications other than "Yes I want them, or No I don't want any". Is there a way anyone knows of to create some more advanced customization settings for Slack? I am not asking for a core feature request, I am just hoping I missed a configuration or if there's some kind of bot or plugin or something maybe?
Thanks!