u/Dramatic_Force8383

I had ordered ASUS Zenbook 14 UM3406 from ASUS official website for ₹85,000 on 11th April. The order status has remained on processing for a week after which it changed to packaged. Every time i call the customer care they just tell it has been escalated and someone will reach out in 72hrs but no one calls. They refuse to cancel the order also. What can i do in this situation.