r/ASUS

I’m honestly really upset about this.

I bought an ASUS ProArt PA27JCV 5K monitor around a year ago. It was a big purchase for me and something I had wanted for a long time. I saved up for it because I really wanted a large, high-resolution 5K display for my work.

Since the day I bought it, the monitor has basically stayed in the exact same position on my desk. I have not moved it around, dropped it, hit it, or damaged it in any way.

A few days ago, it suddenly started showing a thick section of vertical red lines in the middle of the screen.

At first, I unplugged the power cable completely, connected it again, and surprisingly it started working normally. I thought maybe it was just some temporary glitch. But the next time I turned it on, the same vertical lines came back.

That’s what makes this so frustrating. I invested a significant part of my savings into this monitor because having a proper 5K screen was genuinely something I had wanted for years. I expected a professional-grade monitor at this price to last much longer than this.

The monitor is still under warranty, so I’m contacting ASUS and hoping they will repair or replace it.

Has anyone else experienced something similar with ASUS ProArt monitors, especially vertical lines or panel failure?

Did ASUS replace the monitor under warranty, or did they try to classify it as physical damage?

I’d really appreciate hearing other people’s experiences before I send it in.

Model: ASUS ProArt PA27JCV
Issue: Vertical red lines in the center of the display
Age: Around 1 year
Physical damage: None

I’ve had the display for about half a year and I really love it!

Tho I recently discovered some strange white lines in the top of the display near the edge. It’s quite strange because they come and go, which is maybe why I first see them now. I’ve had monitors in the past with dead pixels ect, but these don’t look like dead pixels.

Has anyone else with the same monitor experienced these?

Got my Platinum White G16 (GU606) on Sept 30. The white rubber feet under the intake are already turning orange at both ends. Clean desk, no spills, and alcohol won't remove it, so it looks like heat discoloration. Anyone else seeing this on a white unit?

Found vivobook v16 with 5050 8gb vram and 16gigs ram for 89,000 is it true?

I honestly don't know what else I'm supposed to do at this point.

I bought an ASUS TUF Gaming F16 (FX607VJB) for around ₹75,000. Within a short period, I started facing random automatic restarts/crashes.

Since then, I've gone through repeated ASUS service interventions:

Motherboard replacement

Factory reset

Factory reset again

Complete OS reinstallation

Further inspection/service

And now, after the latest service, ASUS again claims the motherboard was replaced and the OS was reinstalled

And guess what?

THE SAME ISSUE IS BACK.

The latest crash happened after the laptop was returned from the latest service.

This isn't me saying “my laptop restarted once.”

Windows itself recorded the crash:

Event ID 41 – Kernel-Power

Event ID 6008 – unexpected shutdown

Event ID 1001 – BugCheck

BugCheck: 0x116 – VIDEO_TDR_FAILURE

A new Windows minidump was generated

I have screenshots, the minidump, service records and the complete email history.

And here's what is honestly frustrating me the most.

ASUS has repeatedly told me the issue was resolved. I cooperate, hand over the laptop, wait for the repair, get it back — and the same problem comes back again.

At one point, ASUS even closed/archived the case saying the issue was resolved.

Then it happened again.

I asked for a replacement because I'm done with repeatedly sending the same laptop for service.

The response?

Replacement is “not applicable.”

I was told to go through another repair process.

So apparently the solution to a laptop that keeps crashing after motherboard replacement is... another repair.

At this point, I am genuinely exhausted.

I didn't buy a ₹75,000 laptop to spend months travelling to service centres, collecting evidence, emailing ASUS teams and repeatedly handing over my laptop for the same unresolved problem.

I am now proceeding with a formal complaint through the National Consumer Helpline (NCH) and will be submitting the complete service history, technical evidence, correspondence and repair records.

I'm posting this because I want other people considering ASUS laptops in India to know what my warranty experience has actually been like.

I'm not asking anyone to blindly believe me. I'm attaching the evidence.

If anyone from ASUS sees this, I genuinely want one answer:

How many times am I expected to send the same laptop for repair before ASUS considers that the repair process itself has failed?