r/ASUS

I’m going to uni in september and need a new laptop as I currently have a Mac air and I’ve read online that macOS won’t work for all the software I might need for uni. I was looking at the g16 and wasn’t entirely sure which one to get between the two and which one would be best suited for EE at uni. I was looking at the 5070Ti versions of both laptops with 32GB of RAM as I’d like to play a few games

Hello i own Asus TUF 15 laptop, recently ive reseted the laptop to its factory settings and i wanna ask about the software, armoury crate. should i reinstall it? i have heard by many its bloatware. by many that it has no issues. i just want some guidance since i wanna control my display, fans and i dont know how to put it uhh.. colour of display? appreciate it!

Bought a US$2,200 ROG Zephyrus G16 (GU605CR, RTX 5070 Ti) from Best Buy in November 2025. It has been unstable almost from literally the start.

1. WHEA fatal hardware errors and crash storms by March and since June a fault I can legit prove from firmwarelevel logs: the RTC/standby power well intermittently loses power while the machine is OFF.
2. Kernel-Boot Event 238 shows the firmware reading the RTC as 2025-11-20 (the BIOS build date) on 10 boots so far, each with a 45-47 second UEFI phase (vs ~7s normal) because the board has to fully retrain its soldered LPDDR5X after losing state.
3. ACPI BERT records (WHEA Event 1, NOTIFY_BOOT + PREVERR) with Fatal SoC Firmware Error sections appear on those boots - generated by the platform before Windows even loads. In August it escalated to full no-power events: no LEDs, no fans, nothing, until a 40-second EC reset.
4. It now fails after effectively every shutdown. I work off this machine and it is failing more every week - 2 RTC-loss events in June, 6 in the first 11 days of August.

I'm in Singapore for work on a consulting project for the year and cant return to the US for a while.

- ASUS's own SG portal shows my registered serial with warranty valid until end of this year and a green check and clearly there is no geographic caveat shown anywhere.

- The SG service centre (R-Logic) quoted me a PAID repair and didnt even try to understand the travel situation - kept rambling on about the same "device In Local(USA) Warranty but it is a nonLocal Device" seriously?

- The reason, which I only found by digging through ASUS's coveragelist docs - "units purchased from Best Buy do not qualify for international warranty." This appears NOWHERE at purchase, nowhere in my box, and nowhere on the warranty portal.

ASUS even answers on Best Buy Q&As that these units are local-only - but no customer sees that unless they know to ask. Seems a bit predatory?

- Cherry on top: ASUS Premium Care is also "not compatible with... products purchased from Best Buy" per ASUS's own T&C. So I can't even PAY ASUS to extend or upgrade coverage on this thing.

So: a 9-month-old flagship with a documented board-level defect that started inside the first months of ownership, an active warranty ASUS's systems acknowledge until 18 Dec 2026, and no way to use it where I physically am - because of a retailer-channel footnote no buyer is ever shown.

I've filed a formal request with ASUS SG for a one-time international warranty accommodation.

If anyone from ASUS is here: this is exactly the kind of case your post-2024 RMA reform was supposed to fix. Pick it up.

If anyone has successfully gotten ASUS to honor cross-region service on a Best Buy-channel unit, I'd genuinely like to hear how.

And if you're buying a ROG laptop in the US: do not buy it from Best Buy if there is any chance you'll ever leave the country with it. I found this out 9 months in.

Shouldve got a Macbook Pro ffs.

Asus vivobook s16 screen break

Guys I bought my asus vivobook s16 laptop from Amazon last month only at the price of 83k inr

Right now I am a fresher at nit Rourkela and yesterday while using the laptop i was trying to close it. I put some pressure near the camera module and it broke the whole screen as cracks went from top to bottom and into the side too

Now when I took the laptop to a local repair guy in nit Rourkela only he said that this ain't covered in warrenty and will cost me another 28k like wth

😭😭😭😭

I bought it from Amazon last month only man

Can anybody please please please help me

I am in a helpless situation here

Hello guys,

I have owned this laptop for more than a year with my warranty expired already.

Suddenly last month my camera is not working properly, i can fix it temporarily with admin command prompt or restart the device but it kept on going back to the same error after a while.

Reset, uninstall and repaired the camera from device manager but still not fixing it too. The photo bellow show whats the error.

Update: i resettled the laptop and reinstall windows and now the error still persist with same error code

​

Got this G14 (GA403WR, Ryzen AI 9 HX 370, RTX 5070 Ti) used a couple days ago. Noticed GPU temps climbing higher than expected during gaming, but also not crazy high, hitting around 87C, checked and the GPU fan is reading 0 RPM across every tool I’ve tried: HWiNFO64, G-Helper, and FurMark’s built-in monitoring while the CPU fan runs completely normally.

What I’ve already tried, no luck:

Confirmed the GPU fan curve is correctly configured, not flat/broken in ghelper, then reinstalled armory crate and checked there aswell

Enabled “Armoury Crate Control Interface Support” in BIOS (was disabled)

Rolled back and reinstalled the last ASUS System Control Interface driver I had

Updated BIOS to the latest version (310)

Tested in Standard GPU mode

Ran MyASUS diagnostic tool and when it did a forced fan test, the GPU fan DID spin during that specific test — but it doesn’t respond to normal thermal triggers during actual gaming/stress load and after the test it flagged the fan even though it did infact spin and I felt heavy air coming out of the gpu vent

Anyone got any ideas?

EDIT:
Since I posted this, I also:
Rolled back ASUS System Control Interface (ASCI) v3 driver to test if it was the cause — no change in fan behavior

Reinstalled ASCI back to current version after rollback

Ran a full clean NVIDIA driver wipe and reinstall via DDU (Safe Mode), with the driver pre-downloaded to eliminate any gap between wipe and reinstall — no change

Confirmed both NVIDIA (610.88) and AMD graphics drivers are already at latest available versions

Ran a dedicated GPU stress test (FurMark) instead of just gaming — sustained 87°C, 100% GPU usage for a full 60-second run, fan remained at 0 RPM throughout

Attempted a manual EC reset via extended power-button hold (30-60 sec, unplugged) — no change

Confirmed GPU fan curve is correctly shaped (not flat/broken) after an earlier reset to factory defaults

Checked Device Manager’s ACPI Fan driver-level errors

Result: fan remains unresponsive to all real thermal load across every test, every tool (Task Manager, HWiNFO64, G-Helper, FurMark), consistently, despite every software/firmware-level fix attempted. MyASUS’s diagnostic tool remains the only thing that got the fan to spin, during its own internal forced test — everything mimicking real-world thermal response fails.

I’m loosing my mind over this, please help😭

In studying computer science and want a laptop for the next 3 years. I plan on getting the Asus zenbook 14 and I don’t know wether to get refurbished (very good condition) intel core ultra 7, 32gb RAM with 60hz or brand new AMD Ryzen AI 7 16GB RAM with 120 hz. I’m finding it hard to find both 32GB RAM and 3k display. Both laptops are £950 btw.

My RTX 4090 went to the service to be repaired cuz its vapor chamber became faulty and the card couldn't cool itself anymore, they couldn't repair it and they offered me invoice amount return but i live in Turkey and due to inflation that invoice amount is nowhere near the card's value so i rejected.

I went to the consumer court and after 6 months they ruled in my favor for "brand new/sealed equivalent or better" exchange of the GPU. ASUS offered me RTX 5080 as it's "equivalent", but like is it really? The price seems much lower, even lower than the invoice amount i paid 2 years ago for the 4090. brand new 4090's are nowhere near in stock here and they said they cant get one so i should either take the 5080 or the cash amount but i think maybe they should've offered a 5090 instead in that case, no?

Would you take the 5080 or like push more legal stuff for a 5090? Is Asus Turkey acting scummy? Or do i have a case for a 5090?

To not break rule 7, consider my question a GPU comparison question, RTX 5080 vs RTX 4090 vs RTX 5090 values etc.