▲ 2 r/fuckbigbasket
BigBasket says refund was successful, bank says no refund request exists. What should I do?
I cancelled a BigBasket order and was supposed to receive a refund of ₹470.26 to my AU Small Finance Bank debit card.
BigBasket's app shows:
Refund successful on 27 May 2026
Reference number: 21186371737
However, when I contacted my bank, they said:
They have not received any refund request related to this transaction
The reference number provided by BigBasket is not valid for tracking
I tried contacting BigBasket support, but the chat keeps auto-closing before I can reach a human agent.
Has anyone faced a similar issue with BigBasket refunds? What details should I ask BigBasket for (ARN, RRN, UTR, etc.) and what is the best way to escalate this?
u/Dramatic_Jump_3338 — 12 days ago