u/DrishtantKumar

Hi folks, i need your help.

There was an engine noise coming from my KTM Duke 250 which was purchased on 10 may 2024 in Delhi (Dwarka),India. The bike always had cold start issues in the winter but worked in summer. Now 2 week back there was a minor noise coming from the engine so i went to the service centre to get it checked and serviced. this was my 4 service. The service guys initially told me that the engine repair would be covered under warranty.

On checking with the higher ups he told the claim to be rejected as i had not bought the engine oil from the service centre.. I had for 3 and 4th service bought the engine oil 20W50 (KTM recommended) myself and told them to use it. Is there any way/ suggestion to help me out here?