I was scammed by someone pretending to be a logistics company for my Instagram parcel lost ₹4,000.50
About a week ago, I ordered a parcel through Instagram. Today, I received a call from someone claiming to be from the logistics/courier service handling my parcel. They told me that my parcel was stuck with their logistics department.
They said that to reorder the parcel, I first had to pay ₹349.05, and that the amount would be refunded.
I accidentally transferred ₹349.50 instead of ₹349.05. They then told me that because I had entered the wrong amount, I needed to make another payment of ₹349.50 with the correct amount being ₹349.05.
After that, they told me that because the total amount had now crossed ₹500, my refund would have to be processed through a ₹4,000 refund slot. They convinced me to make another payment of ₹3,301.50.
After I paid this, they told me that in order to receive the ₹4,000 refund, my bank account needed to have a minimum balance of ₹15,000–₹20,000.
They still haven't refunded any of my money. Instead, they are now claiming that the payment was made to a merchant account and that some kind of refund process needs to be generated before they can return the money.
What should I do now??