Buyer made a claim because she’s on vacation, Is this even allowed?
Hi! I’m a fairly new seller on Vinted and I’m a little confused about what I’m supposed to do here.
I sold an item, shipped it, and the tracking now shows that it was delivered. The buyer opened a claim, and then messaged me saying that she’s not home until the 21st of august, and she made a claim so that she can make sure it was delivered. Are they allowed to make a claim just because they are out of town? I don’t think that it’s fair to me that they can withhold my money because they aren’t there for another week. If the issue is that she has no way of checking if the package was delivered because she doesn’t have a “fancy ring camera,” she should not purchase things when she’ll be out of town.
What am I supposed to do as the seller? Should I just leave everything alone and wait for the buyer to get home, or is there something I need to do with the claim through Vinted? Just wondering if anyone has dealt with this before and what happened.