As far as I understand it, a customer can return a Plus/Total membership, however at what point it doesn't count as negative if the customer chooses to return it?
Sometimes when I go through the discovery and imagine phases with a customer but they show no interest. Instead of telling they're fine, they continue fidgeting with the products (for example Oura rings) or start looking at their phones, and then I'm just standing there.
How can I step away from the conversation w/o letting them feel that I left stranded w/o help? I usually say "Do you need help with something else today?" but I'm wondering if there's a better way of doing it or even a way to continue and leads to a sale.
I started a VPL role at my store, after working as a blue shirt here for roughly 10 months. I've been in this VPL role for two months, and a supervisor pulled me aside last week to show me my numbers because my app and PM numbers aren't great. I explained to them that while I continued pitching for both of them like I did before, I now had different priorities with one of them being selling my vendors' products with GSP attachments to which she snarkily responded that anyone could get revenue and that our priority was getting apps and PMs.
Has any other VPL here run into this?
Yesterday I had a customer that came back to the store to grab a pair of Airpods Max because the previous day he had been at the time and every time he swiped his debit card his transaction was declined. After he left the store he contacted his bank and they reassured everything was fine.
I said it was ok, that I'd grab his Airpods Max, and I suggested he got AppleCare+ on them as a layer of protection for his investment, should something go wrong with them. He declined because he only wanted the headphones and as soon as he told me this, it dawned on me that the blue shirt ringing out the customer the previous day most likely didn't want their numbers to be affected with a dry sell and they just zeroed out the purchase in order to make the customer's bank decline the transaction.