u/DuskLumiNova

I've been trying to change my account nickname to match with my new username (the same username I'm using here, DuskLumiNova) that I use everywhere else, but when I try to change it in account settings, I get the error that it "violates the guidelines", and... How?? Like genuinely how could it possibly violate guidelines? This is one of the most confusing aspects of this issue.

I tried repeatedly to no avail, so I went to rockstar support to submit a ticket.

I did not realize rockstar support was 100% AI until experiencing it firsthand.

I have been trying to get a result, or even just details so I can get this situated and figured out but the AI "support" has been running me in circles since the other day and I feel at my wits end with it. I've tried explaining the entire situation so many times, I've tried asking for an actual explanation constantly, and I've tried repeatedly to ask for a real person to help because the AI is getting me nowhere. All for naught.

The weird part is how the AI tried to explain things. It would constantly copy/paste the same guidelines for account nicknames (which mine fit every qualifier, so I don't know why it was so hung up on that), a few times it tried to tell me the name was taken (it wasn't, one of the qualifiers was whether the name is taken, provides a link to search, I quintuple-checked it and it was definitely not, I went out of my way to make sure I had a distinct username I could use everywhere), the furthest I ever got with the AI was it telling me it couldn't process the name change because of some internal issue that it couldn't see (which, I assume, is because the AI is not a person and can't access much of the internals).

I'm just at a complete loss as to what I can do to get my name changed. I have no idea if there's any way to get a real person at rockstar to help, or even explain what's wrong here, but I'm genuinely so worn and weary at this point. Any insight/tips/assistance would be greatly appreciated ;~;