r/RockstarSupport

After weeks of effort to recover an account tied to a deleted email, over a dozen automatically closed tickets, and immense frustration, I have finally regained access to my account linked to steam.

Enclosed are screenshots of my successful ticket in case it helps anybody else. It is critical to cite GDPR rights to rectify inaccurate information on an account.

To prove ownership, I provided a screenshot of an archived email showing the account was created on the date specified in the request, a copy of a steam purchase invoice, and (possibly unnecessary) a photo ID.

In their follow-up message, support prompted me with a numbered list of option to clarify the request. DO NOT RESPOND WITH A NUMBER. Starting your reply with a number results in automatic closure. My reply is in the screenshot. Make sure to include the steam ID number (not the username) in the reply to add further proof of identity and ownership of the linked account.

Honestly, the last few months have been horrible for r* launcher users. This error occurs when trying to log in/sign up in the browser or the launcher. It has been really annoying for me, who needs multiple accounts with different projects on it. This error is widely known and occurs for many people that I know aswell and they also haven’t been able to log into some of their accounts at all. Imagine that, spending money and time on an account, just for cockstar to fuck up logins. Again, this is just a joke! Multi-Billion-Dollar-Company cannot fix a simple log-in error for the majority of the playerbase. There is not a real way to bypass this, the error mentioned, says something about applying real timezone and stuff but that is not the real issue here. That is why I believe they somehow fucked it up big-time. I‘d think they did this to prevent more bots and automation coming into GTA. But somehow instead of reducing that, the numbers of bots on GTA rose even more and the only thing this update a few months ago really did, was fuck everybodies log-ins. I cannot log into atleast 5 of my accounts. A joke.

Maybe I’m just slow or something but I recently learned about the 10 gold bar RDO reward for enabling 2FA but I realized I forgot my Rockstar login password, I made it so long ago using PlayStation. I figured I would be able to sign in instead using PSN which is usually why game account pages have that option but when I try to sign in using PSN it still asks me to sign in to rockstar the regular way which kind of defeats the point. I’m currently on RDR2 Online using PlayStation so that’s living proof my account is good and I have one. I tried to restart the password but when I give the email it claims to send a code (“if the Email is the one associated with the account”) and I never get one. I know for a fact the email I’m giving is the correct one and it’s even the same one I use for PlayStation so I’m kind of stuck here. I saw apparently sometimes rockstar mail is blocked or sent to trash by default but I’ve checked all that as well and still nothing. Technically I’m not locked out of my account or anything so I can continue playing but now this makes me only want to secure my account even more. Also a little worried if I ever try to switch platforms I won’t be able to or risk losing data.

My friend just installed GTAV Legacy after a long time of not playing it, he keeps getting stuck on this screen, we tried a few fixes from chat gpt and google but nothing seems to work. He has pretty good internet and a stable connection that can run and load other big games no problem. If anyone has had a similar problem some advice would be greatly appreciated

Hey everyone,

I'm having a persistent issue launching Grand Theft Auto V on PC and am hoping someone here or a community manager might have advice.

About a week ago, I started getting this error message in the Rockstar Games Launcher:
"This Rockstar Games Account doesn't own Grand Theft Auto V."

The issue is that I was actively playing GTA V on this exact Social Club/platform account just a few weeks ago without any problems. Out of nowhere, the launcher stopped recognizing my game license.

What I've tried so far:

• Cleared local launcher cache and deleted the Profiles folder in Documents\Rockstar Games\Launcher.
• Reinstalled/re-logged into the Rockstar Games Launcher and my platform launcher with Admin privileges.
• Verified game files on my platform launcher.
• Submitted a support ticket to Rockstar Support over a week ago, but I still haven't received a response or resolution.

Has anyone dealt with this license ownership bug recently? Is there any work-around to force the launcher to re-verify account entitlements, or a better way to get a response on an open ticket?

Any help would be appreciated!

first of all it took me 2h to partially get logged into xbox, i got number of errors as in the screenshots, when it worked, i was still unable to join gta online. please someone help me.

I accidentally migrated my GTA V profile from the Legacy version to the Enhanced version. However, most of my friends are still playing on the Legacy version, and all of my progress and achievements were originally made there. Because of this, I would like to switch my profile back to the Legacy version so that I can continue playing with my friends and access my previous progress as before. I did not intend to permanently move my profile to the Enhanced version. I would really appreciate it if you could help me reverse the migration or restore my Legacy profile and progress. Please let me know if there is any way to resolve this issue.

They rejected within 20 mins

How can I get it changed pls let me know

Hey everyone, I need your help or advice because Rockstar Support is driving me insane and I’m about to quit the game over this. I just lost my entire bank balance to a server bug, and they are completely ignoring the evidence.

**The Setup & The Math:**

I’ve been grinding Cayo and businesses all week. After buying my Nightclub and its upgrades, I had a balance of **~$3.5 Million** left.

My next step was to buy the Terrorbyte (which costs around $2.5M).

The math is simple: $3.5M - $2.5M = I should have $1M leftover.

**The Bug:**

I went to Warstock, hit purchase on the Terrorbyte. The game immediately glitched. Suddenly, my Maze Bank balance dropped to **$0.00**.

I didn't get the Terrorbyte. It’s not in my Nightclub B5 garage, and I can't request it.

**The "Support" Experience:**

I opened a ticket with Rockstar and attached my Maze Bank transaction log. The log CLEARLY shows my balance is $0, but **there is no transaction for $2.5M**. The money just vanished into thin air due to a cloud sync error.

What did Rockstar Support do? They hit me with a generic copy-paste reply:

"We found no records on your account for the ownership or purchase made for the Benefactor Terrorbyte..."*

YES, THAT IS EXACTLY THE PROBLEM! The transaction failed to register on your servers, but my money was still wiped out! When I pointed out that my log proves the money disappeared without a transaction, they just marked the ticket as 'Solved' and ignored me.

I attached the screenshots of my bank log (showing $0 balance and no Terrorbyte charge) and their ridiculous responses.

Has anyone managed to get past these Tier 1 bots to a real human who can actually check account balances before a specific time? I'm missing $3.5M that I worked my ass off for, and being told "it didn't happen" by a bot is infuriating. Any advice on how to escalate this would be hugely appreciated.

How in the hell am i supposed to get any sort of support when they don’t even read what I say, this is absolutely ridiculous

Edit: I got my account back! I essentially just had to keep pestering support until i got noticed by tier 3, once you get in contact with them they are actually supper helpful and understanding, much unlike the rest of the support staff apparently

hi guys is it normal that i get so little money at the casino when the target is art?