Hi everyone,

I’m writing this to document my situation and see if anyone else has gone through the exact same issue with Rockstar Support regarding unauthorized account linking.

📅 Timeline of Events:

• May 2020: I claimed Grand Theft Auto V: Premium Edition for free on the Epic Games Store during their giveaway. I never installed or launched the game at that time.
• May 2025 (The Breach): My Epic Games account was compromised by an unauthorized third party.
• The Hijack (First Launch Tethering): Before I recovered the account, the hacker downloaded and launched GTA V for the very first time through my Epic profile. Since Rockstar links game entitlements upon first launch, the hacker tethered my game directly to their own Social Club account.
• Late May 2025 (Account Recovery): I successfully recovered, secured, changed passwords, and enabled 2FA on my Epic Games account through Epic Support. However, launching GTA V still fails because it remains linked to the hacker’s Social Club account.

🎫 Rockstar Support Ticket Journey:

• Initial Ticket: I submitted a support request explaining that my game entitlement was linked without my consent. The first attempt got auto-closed, so I opened a new ticket under the correct category (Linking / unlinking accounts).
• Proof Provided: I attached complete verification evidence directly to the ticket, including:
  1. Epic Account Settings screenshot showing my Epic Account ID and display name.
  2. Official Epic Games purchase receipt with the Order ID dated May 2020.

⌛ Current Status:

My ticket is currently marked as ONGOING in the Rockstar Support Dashboard. I am awaiting a manual agent to review the attached proof of ownership and perform the manual unlinking.

Has anyone had success with manual unlinking under similar circumstances recently? How long did it take for an agent to process it?

Thanks!