Lenovo tech support is an absolute joke. Wanted a full hardware RMA/OS wipe over a 64% driver freeze.
Hey everyone,
I just need to vent about the absolute state of OEM tier-1 tech support, because the "solutions" they are handing out have officially reached levels of pure, unadulterated parody.
Yesterday, my AMD Adrenalin software did the classic vanishing/crashing act. Windows Update silently overwrote the customized OEM graphics drivers with a generic Microsoft version in the background, leaving the Adrenalin control panel throwing a "versions do not match" mismatch error.
I already knew what the problem was, went through the standard troubleshooting loops, did the cleanup steps, and tried to get the OEM package sorted. When the driver installer kept deadlocking at exactly 64%, I got on with Lenovo support. I paid for premium warranty with remote tech support, so I figured they should be able to sort this out... Boy was I wrong.
I explicitly told the tech support agent exactly what was happening, listed out every single troubleshooting step I had already taken, and explained the driver installer freeze.
First, the agent got completely overwhelmed by my multi-monitor setup and insisted that I needed to disconnect my extra displays to fix a driver installer deadlock. Classic.
Then, we ran a DISM check on my system. It comes back completely clean—system is entirely healthy, zero corruption detected.
And what does the agent do immediately after seeing an official Windows tool report that my OS is perfectly healthy? They bypass basic logic and drop this absolute galaxy-brain bomb on me:
"You need to back up all of your files and do a complete, factory reset/reinstallation of Windows." (Which I already did/mentionned that I had done.)
I looked at the screen in disbelief. I told them straight up: "I have already done a complete clean install. The OS is healthy, it's just the installer stalling."
Their immediate, unblinking response to hearing a clean OS install didn't fix it?
"In that case, you need to mail your computer into Lenovo for physical hardware repairs."
What the actual fuck?! We just verified the operating system integrity is fine, and because a software installer wrapper is freezing and their script ran out of pages, they want me to ship my entire physical rig away to a depot for a "hardware repair"? I had to practically drag them kicking and screaming just to get them to escalate the ticket to Level 2 support.
To put the absolute cherry on top of this cake of incompetence, I’m dealing with Ubisoft support at the exact same time for an account recovery. Over the span of an hour, they managed to:
Send a verification link to a dead email address I explicitly told them I couldn't access.
Pivot to asking me to verify via a linked console account... which was tied to the exact same dead email.
Tell me they are closing the ticket and that I should go ask Google to resurrect my dead inbox, immediately followed by an automated footer saying "To continue the recovery process, reply to this email."
So I replied and told them that since they are refusing to let me access the account, I want a full refund for the Ubisoft Premium+ subscription I literally purchased yesterday since I can't use it.
Is there a global shortage on critical thinking skills this week? Has anyone else had Lenovo techs try to force a full hardware RMA or an OS wipe on a healthy system because they got scared of an installer bar and some monitors?