u/E-milion

Hi everyone,

I’m struggling with a persistent issue regarding the GitHub integration in ClickUp. Despite being a Workspace Admin in ClickUp and a Repository Admin on GitHub, I cannot see or link any repositories belonging to my company’s organization. Only my personal repositories are listed.

Here is the exhaustive list of everything I’ve already tried:

1. Permissions & Access:

• GitHub Side: Our Organization Admin has officially approved the ClickUp OAuth app in the "Third-party application access policy".
• ClickUp Side: I am an Admin of the entire Workspace. The GitHub ClickApp is enabled for the specific Space I'm targeting.
• Individual Repo: I have direct Admin rights to the specific repository I’m trying to connect.

2. Authentication & SSO:

• SAML SSO: Our organization uses SAML SSO. I have explicitly authorized the ClickUp app for our organization in my GitHub settings (the green checkmark is visible).
• Email Sync: I have verified both my personal and work emails on GitHub. I also tried toggling "Keep my email addresses private" to ensure there’s no identity mismatch.

3. Troubleshooting Steps Taken:

• The "Hard Reset": I have revoked ClickUp's access in my GitHub account settings, disconnected the integration in ClickUp (Workspace tab), and reconnected from scratch.
• Incognito/Cache: Performed the connection in an Incognito window to avoid session/cookie issues.
• Manual Search: In the "Add Repository" dropdown (Workspace tab), I’ve tried searching by the full URL and the organization/repo-name format. I’ve waited several minutes for the results to populate, but it remains empty or only shows personal repos.
• Internal vs. Private: The repository is set to "Internal" visibility (GitHub Enterprise). I’ve confirmed that ClickUp has "Full control of private repositories" scope.

The Issue: Even though GitHub shows the ClickUp app as "Authorized" for our organization, the ClickUp interface simply refuses to fetch/list any organization-owned repositories. In GitHub settings, the ClickUp app status often says "Never used," suggesting the API call to fetch the repo list is failing or being blocked silently.

Has anyone encountered this specifically with GitHub Enterprise/Internal repos? Is there a hidden setting in GitHub or a specific back-end sync that needs to be triggered by ClickUp support?

Any advice would be greatly appreciated!