Avoid BNESIM at all costs
Hi everyone,
I’ve been using BNESIM for several years, but recently the service has become extremely unreliable. Here’s what I experienced:
- eSIMs with scheduled activation dates can suddenly disappear from the account on the activation day — sometimes one, sometimes several, and in some cases all purchased eSIMs.
- Already activated eSIMs may disappear from the account overnight.
- It’s almost impossible to contact real customer support — only an unhelpful chatbot is available.
- I haven’t been able to get a refund for the disappeared eSIMs. In my case, the bot only promised to “create a claim,” but nothing has happened for over two weeks.
- There’s no simple option to delete your account.
- At this point, the whole service feels very suspicious to me.
- I’ve already started a chargeback process with my bank for the transactions.
Has anyone else experienced similar issues recently?