Buyer returned
I sold 2 pairs of some older beats headphones. One of them was pretty new, and I had probably used it a handful of times, the other had some wear. Buyer then claimed Ike was fake and triggered a return. When I received the package box was damaged and kinda torn, and one item was missing, so without putting blame on the buyer, I’ll assume something happened during the shipping process. However the other pair was definitely not in the condition I sent, so I opened a case and reported that one was missing and the other was not in similar condition.. and Mercari responded by saying that there wasn’t enough evidence to support a missing item, but they ignored the other claim that one was damaged, so I kept pushing on that issue, and they literally keep claiming that they appear to be in the same condition.. are they straight up gaslighting me, or am I tripping??
Also, I’m starting to think that buyer tried to clean them somehow and messed them up (there’s also sticky residue on them) and then decided to lie, by claiming it was fake so that they can return.. I did try to message them prior to the return about their claim about them being fakes and they did not bother to respond.