u/EagleGuy69

Hi everyone,

I’m on the 2 Gig plan in NJ and was consistently getting ~2.5 Gbps down / ~350 Mbps up before any work.

On May 1st I got the standard Xfinity text about “work to enhance the Xfinity network in my neighborhood” They were out doing work and I even found PPC TPP540QR .540 QR hardline connectors in the road (weird)

Internet was out for about a day after they "finished". When it came back, my upload is now capped at around 40 Mbps. Download is still the same, but upload is unusable for anything serious - 350mbps was the sweet spot for me. And I don't appreciate being downgraded

I’m using a UniFi Cable Internet (UCI) modem. Xfinity chat acknowledged the new mid-split work but is now pushing me to rent their gateway, saying some packages “can’t update” on my modem (Which is officially listed as supported by xfinity)

They just texted me that they’re doing more enhancement work in a couple of days.

Has anyone else had this exact issue after the neighborhood "upgrades"? Did your upload come back after the second round of work, or did you have to fight support for proper provisioning? Any success keeping a third-party modem like the UniFi UCI working with the new upstream?

Really don’t want to rent their gateway if I don’t have to. Espically when my network is all UniFi. Any advice or similar experiences would be appreciated.

Thanks!

I was quite excited, I got a text they were going to "ENHANCE" the internet on my road. I was thinking maybe we'd be getting an improvement of service or faster speed packages (I love getting the fastest package available) but instead of that, I've been left with no internet access (AT ALL).

The maintenance completed at 2PM - at which point I got a text everything is green and good to go! .... except it isn't.

My internet has been down, since then and I'm not sure what to do. I called and they looked and they said my modem is offline. They tried provisioning it and a bunch of other stuff, yet nothing fixed it.

They said they need to send a tech out - but no appointments till Monday, except I work 10 hour shifts Monday - Wednesday and its outside their window - so now that puts me with no internet until THURSDAY

IS there anything I can do? I tried unplugging the modem for 1 minute & 30 minutes and neither worked.

My mom just got out of the hospital and internet is her only entertainment so I'm really scratching my head on what to do. Any ideas?