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Hello, I am a "Diamond member" with a Loyalty period of 17 years, and 1Gb internet customer. I am looking for help from an Official xfinity Employee to resolve two issues that standard support has been unable to fix:
Mobile Billing Dispute: In February 2026, I was verbally promised a $400 credit per device ($800 total) for porting three lines to xfinity Mobile and buying two iPhone 16s. I am now being told I don't qualify because I'm not on a "Premium" plan, a requirement that was not disclosed during the original sale presented to me. I have been told this is documented in my account notes. I am requesting these credits be honored.
Peacock Premium: My service, which is included with my tier, is no longer working. I am stuck in an "already linked" activation loop that multiple phone agents haven't been able to fix. I would appreciate a specialist looking into the call recordings and notes from February. Thank you!