Bilt 2.0 Double-Charged Me for Rent—Customer Service Won’t Help
The Problem
I set up a rent payment through the Bilt app as usual, intending to send funds to Venmo. Instead, it defaulted to my landlord portal without warning. I didn’t catch it before submitting. Then I paid rent through Venmo separately—resulting in two debits from my checking account for the same rent payment.
The Response
I contacted Bilt chat asking for a refund. The first rep said they could escalate it. The second rep claimed they can’t refund successful transactions—contradicting what I was just told. They closed my ticket without resolving anything.
Current Status
It’s been 7 days. My money is gone, and I still don’t have a refund. A chatbot confirmed they’re “working on it,” but I have no clarity on where the duplicate payment went (my landlord has no portal to receive it).
The Real Issue
Bilt debits directly from your account but has no actual customer service capability to handle errors. The points aren’t worth the risk.
Stay away.