Package was never delivered, got a refund and now says I need to return the item
(Edit: It has been resolved)
Hi,
I bought some earbuds on May 7th and then they were meant to be delivered on May 10th.
Changed the delivery to a pick up point, the day of delivery (Which may have been my fault for doing so.)
10 days went by and no delivery, kept saying it was late, called customer service a few times to see where my package may be. Kept getting the same answer of "it will arrive soon, if it doesn't arrive by the end of today, please call again." Repeated about 3 times before I got fed up and just asked for a refund (out of frustration) and my refund was approved on May 17th.
Now the app says I have to return the item once it's delivered to me, but it hasn't shown up within the span of 10 days from me ordering it. Am I going to have some trouble from Amazon if I don't send that the package that I never received in the first place?
- App says I have to "return" it by June 10th.
I rarely buy from Amazon so this is all quite new to me!