I've been having a service issue for the past week and am looking for advice/help
I switched to Verizon last summer because I was having network issues with another carrier. I'm on the Unlimited Ultimate plan. It worked fine until last week. My data speed has gotten extremely slow, and on Friday, it got unusable. When it's bad, I can't even send iMessages without connecting to wi-fi. It seems to fluctuate between slow and unusable. I chatted with the useless AI, and it told me to wait a few days because I had already done all of the troubleshooting steps myself. I don't get 5G at my house so I usually just keep my phone on LTE. I noticed something very strange yesterday. I had gone out to eat with my brother like fifteen miles away. I had three bars of LTE but still couldn't use data. I turned my phone off at that point. When I got home, I turned it back on and could use data again, although it was still a bit slow. So today, when the data completely stopped working, I turned my phone off for five minutes and when I turned it back on, it was working slowly again. The network checker still says there are no issues in my area. Verizon is the only network that works in my area now. I usually use cellular data because I'm paying for unlimited data, so I want to use it. My question is, what should I do? Should I call and try to explain what's been happening? I know a store can't help me because they unfortunately only do sales now. I don't know how to explain what my issue is. I did ask the AI if they could restart the tower or have someone look at it, because this isn't normal. It said to wait a few days and hopefully it would be fixed. It isn't fixed. I know this is no one's fault and is probably just a tower issue but this is frustrating.