How long does COROS Support usually take to respond? (Pace 3 died/overheated)
Hey everyone,
I’ve been a happy COROS Pace 3 user for about 2 years and 5 months, but unfortunately, it randomly overheated and died on me late last week, just after I updated the firmware.
I’ve seen this exact issue mentioned a few times in this sub, so I reached out to COROS support right away. They got back to me on Friday asking for watch model, firmware version, serial number (if available), color, full name, shipping address including country, and phone number and instructed me to open a new support ticket to send it all over (which I did on Saturday).
It’s now Tuesday afternoon and I haven't heard anything back yet. The ticket mentioned they are currently experiencing a high volume of support traffic.
For those of you who have gone through the warranty/support process with COROS recently, how long does it usually take them to get back to you once you submit the requested info? Is there anything else I should do to escalate this, or should I just sit tight?
I'm really itching to get this sorted out so I can get back to tracking my training properly.
Thanks in advance!